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<p>It is critical that DWP verifies a customer's identity correctly in all circumstances.
Effective identity verification and authentication, using commonly applied standards
across the Department, will protect the personal data of customers and make a direct
contribution to the prevention of identity fraud.</p><p> </p><p>DWP does require people
applying for Personal Independence Payment to provide proof of identity. This is sought
prior to processing a completed application form to ensure any benefit awarded is
paid to the right person. This proof is initially sought verbally at the start of
the claim process when the customer will be asked security questions from the information
DWP already holds. If we are unable to establish Identity Verification verbally then
DWP will ask the customer to provide evidence of ID such as a Passport or Birth Certificate.</p>
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