| answer text |
<p>We work with a wide range of stakeholders, many of whom we collaborate with directly
and consider partners. The next phase of delivering Universal Credit (UC) involves
moving legacy benefit claimants to Universal Credit. The Department plans to pilot
this approach, to test our processes carefully to ensure that claimants on all legacy
benefits with a range of characteristics can be successfully moved onto Universal
Credit. The Department is working with a wide and diverse range of stakeholders to
design the process and we are currently developing the detailed planning on how we
will start the pilot process, including which groups or individuals we will begin
to move to Universal Credit.</p><p> </p><p>From 1 April 2019 Citizens Advice (England
and Wales) and Citizens Advice Scotland are delivering the new ‘Help to Claim’ support
to claimants making a new Universal Credit claim or moving from a legacy benefit to
UC because of a change of circumstances. The Citizens Advice Help to Claim offers
tailored, practical support to help people make a UC claim up to receiving their first
full correct payment on time. It is be available online, through web-chat, through
a Freephone number and face to face through local Citizens Advice services.</p>
|
|
