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1126506

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Carer's Allowance: Newport East
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people in the Newport East constituency have been required to repay Carer’s Allowance as a result of an overpayment in the last 12 months; and how many of those overpayments were as a result of fraudulent claims.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	254166
answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The specific breakdown you have requested is not available. This is because the Department has no business need for a breakdown of this type and therefore our systems do not have this functionality.</p><p> </p><p>The Department is working hard to prevent overpayments from occurring in the first place as they reduce available public funds and can put additional pressure on claimants who are already financially constrained. To that end, we have introduced the Verify Earnings and Pensions system which provides us with up to date earnings information and allows claims to be updated far more quickly.</p><p> </p><p>The Government recognises and appreciates the vital contribution made by informal carers, who provide invaluable support for relatives, partners, friends and neighbours who are ill, frail or disabled.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 20/05/2019 10:52:26 answering member 4105 label Biography information for Justin Tomlinson
tabling member	1548 label Biography information for Jessica Morden

1126573

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Sick Leave
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of officials in her Department took sick leave for reasons relating to stress in the last 12 months; what proportion that leave was of total sick leave taken in her Department; and what the cost was to her Department of officials taking sick leave over that period.
tabling member constituency	Carshalton and Wallington
tabling member printed	Tom Brake
uin	254082
answer	answer is ministerial correction date of answer 22/05/2019 answer text <p>The Department recognises its legal duty to protect the health, safety and welfare of our employees; this includes identifying and reducing workplace stressors. Our approach is a holistic one that utilises the Health and Safety Executive (HSE) Management Standards for work related stress and follows key principles to help identify and reduce work place stressors.</p><p> </p><p>2,473 employees took sick leave for reasons relating to stress in the last 12 months which represents 3% of our paid staff. As a percentage, such absences equated to 10.7% of all Working Days Lost due to sickness absence. However, as the Department continues to pay salaries during sickness absence there is no direct financial cost.</p><p> </p><p>Our approach to absence is fair but robust with the emphasis on health promotion and absence prevention. The Department has a range of support from mental health toolkits, stress reduction plans plus tailored support for people who do go off sick or need support through our Employee Assistance Programme which includes counselling.</p><p> </p><p>The Department has 965 Mental Health First Aiders, who provide acute, short-term and structured support to individuals, provide reassurance and signpost colleagues to both DWP and external sources of support as appropriate. Mental Health First Aiders are also provided with continuous professional development and support for their own mental wellbeing.</p> answering member constituency Colchester answering member printed Will Quince question first answered 22/05/2019 16:17:12 answering member 4423 label Biography information for Will Quince
tabling member	151 label Biography information for Tom Brake

1126518

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Discretionary Housing Payments: Domestic Abuse
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 May 2019 to Question 252018 on Housing Benefit: Domestic Abuse, if she will make it her policy to collect data on the proportion of discretionary housing payment funding that is allocated to claimants affected by domestic abuse in each local authority area.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	254246
answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>Individual-level benefit records available for analysis do not include information on claimants affected by domestic violence due to data sensitivity. Separately, the Department asks Local authorities to supply details of their use of Discretionary Housing Payments on a voluntary basis. This does not include the specific circumstances of the claimant (including whether they have been subject to domestic abuse). and there are no plans to ask for any additional information.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 11:33:16 answering member 4423 label Biography information for Will Quince
tabling member	4510 label Biography information for Helen Hayes

1126494

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Homelessness
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment her Department has made of the effect of regional job centre closures on trends in the level of homelessness in those regions.
tabling member constituency	Cambridge
tabling member printed	Daniel Zeichner
uin	254209
answer	answer is ministerial correction date of answer 22/05/2019 answer text <p>When closing or merging a Jobcentre, the Department for Work and Pensions (DWP) undertake an equality analysis as part of the detailed planning for service reconfiguration. This will include feedback from public consultation in those locations where this applied. Details of jobcentres that have closed and/or merged in the last two years can be found at: <a href="https://www.gov.uk/government/news/update-on-the-future-of-dwp-jobcentres" target="_blank">https://www.gov.uk/government/news/update-on-the-future-of-dwp-jobcentres</a></p><p> </p><p>The Ministry of Housing, Communities and Local Government publishes local authority data on homelessness applications quarterly.</p><p> </p><p>Reference should also be made to the response given on 9 February 2018 in the reply to PQ <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-02-05/126480/" target="_blank">126480</a>.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 22/05/2019 12:50:13 answering member 4014 label Biography information for Lord Sharma
tabling member	4382 label Biography information for Daniel Zeichner

1126596

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the budget for the Independent Case Examiner has been in each year since 2011-12; and how many members of staff have been employed by that body in each of those years.
tabling member constituency	Westminster North
tabling member printed	Ms Karen Buck
uin	254096
answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested is only available for each full year since 2015/16. The table below provides details of the budget and agreed staffing numbers for the Independent Case Examiner’s Office, for each year since 2015-16.</p><p> </p><table><tbody><tr><td><p>Year (April to March)</p></td><td><p>Budget</p></td><td><p>Agreed staffing number (full time equivalent)</p></td></tr><tr><td><p>2015/16</p></td><td><p>£2,563,702</p></td><td><p>74.2</p></td></tr><tr><td><p>2016/17</p></td><td><p>£2,733,114</p></td><td><p>74.65</p></td></tr><tr><td><p>2017/18</p></td><td><p>£2,534,005</p></td><td><p>75.65</p></td></tr><tr><td><p>2018/19</p></td><td><p>£3,008,587</p></td><td><p>88.65</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:05:10 answering member 4423 label Biography information for Will Quince
tabling member	199 label Biography information for Ms Karen Buck

1126598

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner was in 2018-19.
tabling member constituency	Westminster North
tabling member printed	Ms Karen Buck
uin	254097
answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>When the Independent Case Examiner’s Office accept a complaint for investigation, attempts will initially be made to agree a solution between the complainant and the relevant business area, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order.</p><p> </p><p>The table below provides information on the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner during the 2018/19 reporting year:</p><p> </p><table><tbody><tr><td><p>In those cases that were resolved</p></td><td><p>7 weeks - from the point the complaint was accepted for investigation</p></td></tr><tr><td><p>In those cases that were investigated</p></td><td><p>21 weeks - from the point the case was allocated to an investigation case manager</p></td></tr><tr><td><p>End to end average clearance time for all cases</p></td><td><p>65 weeks - from the point at which the complaint was accepted for examination (this includes the time complaints wait to be brought into investigation)</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:12:44 answering member 4423 label Biography information for Will Quince
tabling member	199 label Biography information for Ms Karen Buck

1126599

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints that were rejected by the independent Case Examiner were referred to the Parliamentary and Health Service Ombudsman in (a) 2015-16, (b) 2016-17 and (c) 2017-18.
tabling member constituency	Westminster North
tabling member printed	Ms Karen Buck
uin	254098
answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>Members of Parliament may refer complaints to the Parliamentary and Health Service Ombudsman at any time they choose, regardless of whether they have been rejected or considered by the Independent Case Examiner. Decisions on whether to accept a complaint for investigation rests with the Parliamentary and Health Service Ombudsman’s Office and we do not hold information about the number of complaints referred to them.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:20:37 answering member 4423 label Biography information for Will Quince
tabling member	199 label Biography information for Ms Karen Buck

1126601

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint.
tabling member constituency	Westminster North
tabling member printed	Ms Karen Buck
uin	254099
answer	answer is ministerial correction date of answer 22/05/2019 answer text <p>The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.</p> answering member constituency Colchester answering member printed Will Quince question first answered 22/05/2019 16:04:17 answering member 4423 label Biography information for Will Quince
tabling member	199 label Biography information for Ms Karen Buck

1126595

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much additional funding was made available to the Independent Case Examiner in 2018-19 to recruit 13 extra staff.
tabling member constituency	Westminster North
tabling member printed	Ms Karen Buck
uin	254095
answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>During 2018/19 the Independent Case Examiner’s Office received additional funding amounting to £474,582 which included the salary costs associated with increasing its headcount by thirteen.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 15:58:36 answering member 4423 label Biography information for Will Quince
tabling member	199 label Biography information for Ms Karen Buck

1126594

registered interest
date	14/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Local Housing Allowance: Greater London
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243314 on Local Housing Allowance: Greater London, what the 960 Local Housing Allowance rates are ranked according to the share of the market they afford, starting with the most divergent.
tabling member constituency	Westminster North
tabling member printed	Ms Karen Buck
uin	254094
answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested will be placed in the House of Commons Library.</p><p> </p><p>This data formed the basis of the Targeted Affordability Funding allocation for 19/20.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:24:45 answering member 4423 label Biography information for Will Quince
tabling member	199 label Biography information for Ms Karen Buck