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1108750

registered interest
date	01/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Child Maintenance Service: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many (a) points of dissatisfaction and (b) complaints have been logged with the Child Maintenance Service in each year for which information is available.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	239268
answer	answer is ministerial correction date of answer 04/04/2019 answer text <p><strong> </strong></p><p>In terms of volumes of dissatisfactions, the table below refers. This includes all Dissatisfaction actions that have been opened, regardless of the outcome.</p><p><strong> </strong></p><p> </p><table><tbody><tr><td><p>-</p></td><td><p><strong>2015</strong></p></td><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td></tr><tr><td><p><strong>Total Dissatisfactions</strong></p></td><td><p><strong>4,988</strong></p></td><td><p><strong>8,038</strong></p></td><td><p><strong>13,574</strong></p></td><td><p><strong>24,255</strong></p></td></tr><tr><td><p><strong>Caseload at year end</strong></p></td><td><p><strong>180,100</strong></p></td><td><p><strong>291,000</strong></p></td><td><p><strong>391,800</strong></p></td><td><p><strong>463,300</strong></p></td></tr><tr><td><p><strong>% of Caseload</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>3.5%</strong></p></td><td><p><strong>5.2%</strong></p></td></tr></tbody></table><p> </p><p>The latest statistics on complaints received by the Child Maintenance Service are published in Table 17 of the Child Maintenance Service statistics, which highlights the number of complaints received by the Child Maintenance Service each quarter. It is available online at:</p><p> </p><p><a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme" target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme</a>.”</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/04/2019 11:24:16 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1108751

registered interest
date	01/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Child Maintenance Service: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many members of staff (a) were employed in each year for which information is available and (b) are employed by the Child Maintenance Service to deal with complaints; and whether that Service has plans to employ more such staff.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	239269
answer	answer is ministerial correction date of answer 04/04/2019 answer text <table><tbody><tr><td><p> </p></td><td><p>CMG Headcount/FTE (a)</p></td><td><p>Complaints Headcount/FTE (b)</p></td></tr><tr><td><p>February 2019</p></td><td><p>7056</p></td><td><p>135</p></td></tr><tr><td><p>March 2018</p></td><td><p>6963</p></td><td><p>184</p></td></tr><tr><td><p>March 2017</p></td><td><p>8066</p></td><td><p>153</p></td></tr><tr><td><p>March 2016</p></td><td><p>8558.2</p></td><td><p>94.5</p></td></tr><tr><td><p>March 2015</p></td><td><p>8442.8</p></td><td><p>111.1</p></td></tr><tr><td><p>March 2014</p></td><td><p>8098.9</p></td><td><p>127.16</p></td></tr><tr><td><p>March 2013</p></td><td><p>6961.8</p></td><td><p>142.5</p></td></tr><tr><td><p>March 2012</p></td><td><p>7528.8</p></td><td><p>175.7</p></td></tr><tr><td><p>March 2011</p></td><td><p>7635.1</p></td><td><p>203.8</p></td></tr></tbody></table><p> </p><p> </p><p><strong> </strong></p><p>The numbers in column (a) reflects the total number of people or headcount in Child Maintenance Group.</p><p> </p><p>The numbers in column (b) are the resource supporting complaints for CMS and CSA. We are unable to provide a CMS only breakdown as the team deal with both CMS and CSA complaints. Resourcing in Complaints team is reviewed regularly, with the most recent review completed in April 2018. However, I can confirm that there are no plans in place at present to increase staffing in that area.</p><p> </p><p>Prior to 2017 this was counted as total resource required, however from 2017 this was recorded as headcount i.e. people. Hence from 2017 the number increases as it began counting number of individuals.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/04/2019 14:48:59 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1108755

registered interest
date	01/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether a claimant of personal independence payment that received a health assessment report audited by her Department is entitled to the (a) original and (b) audited report.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	239270
answer	answer is ministerial correction date of answer 04/04/2019 answer text <p>If a claimant requests a copy of their assessment report they are entitled to receive it. Where an assessment report has been reviewed or reworked by DWP the claimant will receive copies of both the original and audited versions. Please note, the audited version of an assessment report is different to the Auditors Report produced by the Department about the Assessment Provider. Claimants are not entitled to see Auditors Reports.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/04/2019 13:29:37 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows