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<p>Prior to the roll-out of Universal Credit Full Service in their constituency, we
wrote to each hon. Member. The letter explained the implicit consent arrangements
for MPs and also provided the telephone number and email address of the Service Leader
in the constituency, so that MPs can contact Service Leaders if there are urgent constituent
cases that need attention. This is the best route to raise issues on behalf of constituents
and works well because MPs’ offices can establish local relationships.</p><p> </p><p>In
addition, we are writing again to hon. Members to confirm named contacts and local
telephone numbers to allow local constituency related Universal Credit cases to be
raised directly. The letters also extend an invitation for MPs to visit their local
Jobcentre to see the work they are doing.</p>
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