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1092582

	registered interest
	date	21/03/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when she plans to introduce a dedicated universal credit hotline for Members and their staff.
	tabling member constituency	Newton Abbot
	tabling member printed	Anne Marie Morris
	uin	235282
	answer	answer is ministerial correction date of answer 26/03/2019 answer text <p>Prior to the roll-out of Universal Credit Full Service in their constituency, we wrote to each hon. Member. The letter explained the implicit consent arrangements for MPs and also provided the telephone number and email address of the Service Leader in the constituency, so that MPs can contact Service Leaders if there are urgent constituent cases that need attention. This is the best route to raise issues on behalf of constituents and works well because MPs’ offices can establish local relationships.</p><p> </p><p>In addition, we are writing again to hon. Members to confirm named contacts and local telephone numbers to allow local constituency related Universal Credit cases to be raised directly. The letters also extend an invitation for MPs to visit their local Jobcentre to see the work they are doing.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 26/03/2019 15:27:54 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4249 label Biography information for Anne Marie Morris

1092627

	registered interest
	date	21/03/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what information her Department holds on the proportion of (a) employment and support allowance, (b) jobseeker's allowance and (c) universal credit claimants who have (i) accepted and (ii) not accepted that her Department has taken into account their personal circumstances when deciding upon the claimant commitments which apply to their claim.
	tabling member constituency	Kensington
	tabling member printed	Emma Dent Coad
	uin	235366
	answer	answer is ministerial correction date of answer 29/03/2019 answer text <p>As part of the process of making a claim, all JSA (including New Style), New Style ESA and Universal Credit claimants discuss and agree a claimant commitment statement as part of the conditions of their claim.</p><p> </p><p>The Department does not hold information on the reasons why a claimant commitment is or is not accepted by the claimant. Where a claimant commitment is not accepted, for any reason, a claim cannot be made, unless reasonable adjustments apply.</p><p> </p><p>The reasonable requirements in a Claimant Commitment are based on the appropriate conditionality group for the claimant, and the Work Coach is able to tailor the requirements to include adjustments or easements for personal circumstances. If a claimant and their Work Coach are unable to agree on the reasonable requirements in their claimant commitment, they can request another Work Coach to review this.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 29/03/2019 14:14:01 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4683 label Biography information for Emma Dent Coad