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1088757

registered interest
date	14/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the current waiting time is from the submission of a complaint to the office of the Independent Case Examiner to the allocation of the case to an Investigation Case Manager; and what steps she is taking to reduce that time.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Luke Pollard
uin	232654
answer	answer is ministerial correction date of answer 19/03/2019 answer text <p>As at 15 March 2019, the Independent Case Examiner’s (ICE) Office was allocating cases to Investigation Case Managers that were accepted for investigation on the following dates:</p><p> </p><ul><li>DWP Pension, Disability and Working Age benefits - 29 November 2017</li><li>Child Maintenance Group - 5 December 2017</li><li>Contracted Provision - 8 January 2018</li></ul><p> </p><p>The ICE Office resources are reviewed on an annual basis and the Office received funding for thirteen additional staff in the current financial year (2018/2019). Productivity within the ICE Office has increased during the current reporting year, having cleared 1,139 complaints between March 2018 and February 2019, compared to 868 in the same period the previous year.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 19/03/2019 14:47:32 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4682 label Biography information for Luke Pollard

1088758

registered interest
date	14/03/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Passengers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, whether the proposed Passenger Charter set out in his Aviation 2050 document will incorporate services provided by Border Force and NATS in addition to other parts of industry including airlines and airports; and if he will make a statement.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Luke Pollard
uin	232655
answer	answer is ministerial correction date of answer 20/03/2019 answer text <p>The Aviation 2050 green paper includes a proposal for a Passenger Charter to set out the standard of service that passengers should expect before, during and after their journeys. This consultation closes on 20 June and no final decisions on content have been taken. As set out in the green paper, the proposal includes service levels for processing passengers by Border Force. There are no plans at present to incorporate the services of NATS.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 20/03/2019 15:42:19 answering member 3991 label Biography information for Jesse Norman
tabling member	4682 label Biography information for Luke Pollard