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<p>Anyone who requires help making their claim online can call our Freephone helpline
to find out what help and support is available. Claimants can also access the internet
for free at their local Jobcentre, Council or library. If new claimants, or those
who have experienced a change in circumstances resulting in their migration to Universal
Credit, need more intensive or specific support, help is available through our current
Universal Support Assisted Digital Service. This provides bespoke help, support and
skills for claimants to make and maintain their digital account online.</p><p> </p><p>As
part of the design process for managed migration, we are considering different approaches
for how to best migrate claimants onto Universal Credit. We are currently working
closely with a large and diverse range of stakeholders to design migration processes
that work for everyone and which most effectively support those who will need more
help.</p><p> </p><p>Universal Credit has been designed with accessibility in mind
and we are committed to providing personalised support for all claimants, including
vulnerable groups, so we ensure that we make reasonable adjustments to meet claimant’s
individual needs to allow them to access our services and information. This means
that for example, the Department can communicate with customers in a variety of different
formats such as Braille, audio, large print, or by arranging for a member of staff
to visit the customer in their home.</p>
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