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star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Vulnerable Adults more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many hours of training is planned to be given to her Department's decision-makers to identify people who may be vulnerable or have complex needs for the purposes of the universal credit managed migration. more like this
star this property tabling member constituency Birmingham, Edgbaston more like this
star this property tabling member printed
Preet Kaur Gill more like this
star this property uin 188159 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-01-07more like thisremove minimum value filter
unstar this property answer text <p>All DWP staff working with customers complete training that prepares them for their role. This includes developing the skills they need to support and communicate with a diverse range of customers, and specific training is provided for working with different vulnerable groups.</p><p> </p><p>We are taking a slow, measured approach to managed migration and this will allow for on-going evaluation of the process to ensure that it is working successfully, which will enable us to refine our methods to support claimants.</p><p> </p><p>The revised draft regulations now before Parliament provide that we must give claimants a minimum of three months in which to make a claim for Universal Credit and sets no maximum period in which a claim must be made. With unlimited flexibility to extend claim periods we will work with representative groups to produce guidance that will ensure adequate support for each individual claimant’s needs.</p><p> </p><p>Decision makers and all our customer facing staff undertake learning related to supporting vulnerable claimants. Decision Makers receive 19.5 hours of training on dealing with vulnerable groups and line managers review whether there is a need to refresh the knowledge / learning with individuals where appropriate.</p>
star this property answering member constituency Reading West remove filter
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-01-07T16:15:59.167Zmore like thismore than 2019-01-07T16:15:59.167Z
unstar this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4603
unstar this property label Biography information for Preet Kaur Gill more like this