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982891

	registered interest
	date	08/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps the Government is taking to support people with low computer literacy to access universal credit.
	tabling member constituency	Mid Dorset and North Poole
	tabling member printed	Michael Tomlinson
	uin	176465
	answer	answer is ministerial correction date of answer 16/10/2018 answer text <p>Most people claiming Universal Credit will be able to access and navigate the internet, to make and maintain their Universal Credit account. Our published Universal Credit Claimant Survey found that 98 per cent of claimants did claim online, and the majority of those said they found the claim process overall to be easy. However, we recognise that some will need help.</p><p> </p><p>For those requiring help, assistance is available through Universal Support. On 1 October 2018 we announced the Department’s new partnership with Citizens Advice (and Citizens Advice Scotland) to provide an improved nationwide Universal Support.</p><p> </p><p>Assisted Digital Support, which is a component of Universal Support, provides help, support and skills claimants need to make and maintain their digital account online. Further support is offered via training courses which claimants are referred to by their work coaches.</p><p> </p><p>Additionally, all jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. For those few that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available vial the Freephone UC helpline. The UC Service Centre will establish the best means of support available, and in exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 176466 176467 question first answered 16/10/2018 16:53:25 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4497 label Biography information for Michael Tomlinson

982892

	registered interest
	date	08/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps the Government is taking to support people who do not have a computer to access universal credit.
	tabling member constituency	Mid Dorset and North Poole
	tabling member printed	Michael Tomlinson
	uin	176466
	answer	answer is ministerial correction date of answer 16/10/2018 answer text <p>Most people claiming Universal Credit will be able to access and navigate the internet, to make and maintain their Universal Credit account. Our published Universal Credit Claimant Survey found that 98 per cent of claimants did claim online, and the majority of those said they found the claim process overall to be easy. However, we recognise that some will need help.</p><p> </p><p>For those requiring help, assistance is available through Universal Support. On 1 October 2018 we announced the Department’s new partnership with Citizens Advice (and Citizens Advice Scotland) to provide an improved nationwide Universal Support.</p><p> </p><p>Assisted Digital Support, which is a component of Universal Support, provides help, support and skills claimants need to make and maintain their digital account online. Further support is offered via training courses which claimants are referred to by their work coaches.</p><p> </p><p>Additionally, all jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. For those few that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available vial the Freephone UC helpline. The UC Service Centre will establish the best means of support available, and in exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 176465 176467 question first answered 16/10/2018 16:53:25 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4497 label Biography information for Michael Tomlinson

982893

	registered interest
	date	08/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps the Government is taking to support people with inconsistent internet access to access universal credit.
	tabling member constituency	Mid Dorset and North Poole
	tabling member printed	Michael Tomlinson
	uin	176467
	answer	answer is ministerial correction date of answer 16/10/2018 answer text <p>Most people claiming Universal Credit will be able to access and navigate the internet, to make and maintain their Universal Credit account. Our published Universal Credit Claimant Survey found that 98 per cent of claimants did claim online, and the majority of those said they found the claim process overall to be easy. However, we recognise that some will need help.</p><p> </p><p>For those requiring help, assistance is available through Universal Support. On 1 October 2018 we announced the Department’s new partnership with Citizens Advice (and Citizens Advice Scotland) to provide an improved nationwide Universal Support.</p><p> </p><p>Assisted Digital Support, which is a component of Universal Support, provides help, support and skills claimants need to make and maintain their digital account online. Further support is offered via training courses which claimants are referred to by their work coaches.</p><p> </p><p>Additionally, all jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. For those few that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available vial the Freephone UC helpline. The UC Service Centre will establish the best means of support available, and in exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 176465 176466 question first answered 16/10/2018 16:53:25 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4497 label Biography information for Michael Tomlinson