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864375

	registered interest
	date	15/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Treasury: Cleaning Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what information he holds on the rate of remuneration for cleaners in his Department.
	tabling member constituency	Hornsey and Wood Green
	tabling member printed	Catherine West
	uin	132859
	answer	answer is ministerial correction date of answer 22/03/2018 answer text The cleaning service at HM Treasury is provided through a service contract, administered by the landlord for 1 Horse Guards Road (Exchequer Partnership). HM Treasury does not hold information on remuneration for cleaners.<p> </p> answering member constituency Central Devon answering member printed Mel Stride question first answered 22/03/2018 12:19:38 answering member 3935 label Biography information for Mel Stride
	tabling member	4523 label Biography information for Catherine West

864416

	registered interest
	date	15/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many web chats HM Revenue and Customs have had with service users in each of the last 12 months.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	132899
	answer	answer is ministerial correction date of answer 22/03/2018 answer text <p>The information requested is given below:</p><p> </p><table><tbody><tr><td colspan="5"><p><strong>Answered Webchats Mar 2017 to Feb 2018</strong></p></td><td><p> </p></td></tr><tr><td><p>Mar-17</p></td><td><p>Apr-17</p></td><td><p>May-17</p></td><td><p>Jun-17</p></td><td><p>Jul-17</p></td><td><p>Aug-17</p></td></tr><tr><td><p>200,129</p></td><td><p>158,757</p></td><td><p>76,519</p></td><td><p>123,781</p></td><td><p>158,190</p></td><td><p>139,281</p></td></tr><tr><td><p>Sep-17</p></td><td><p>Oct-17</p></td><td><p>Nov-17</p></td><td><p>Dec-17</p></td><td><p>Jan-18</p></td><td><p>Feb-18</p></td></tr><tr><td><p>140,034</p></td><td><p>136,290</p></td><td><p>97,385</p></td><td><p>85,017</p></td><td><p>162,306</p></td><td><p>101,605</p></td></tr></tbody></table> answering member constituency Central Devon answering member printed Mel Stride question first answered 22/03/2018 15:59:30 answering member 3935 label Biography information for Mel Stride
	tabling member	410 label Biography information for Jon Trickett

864330

	registered interest
	date	15/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Energy: Storage
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what assessment his Department has made of the effect of business rate rises for onsite battery storage on the development of the UK battery storage market.
	tabling member constituency	Oxford West and Abingdon
	tabling member printed	Layla Moran
	uin	132814
	answer	answer is ministerial correction date of answer 20/03/2018 answer text <p>I refer the hon Member to the answer given by the Minister for Energy and Clean Growth (Claire Perry) on 15 March 2018 to PQ 131965.</p> answering member constituency Central Devon answering member printed Mel Stride question first answered 20/03/2018 15:05:33 answering member 3935 label Biography information for Mel Stride
	tabling member	4656 label Biography information for Layla Moran

864415

	registered interest
	date	15/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the average waiting time on HM Revenue and Custom's phone lines in each of the last 12 months.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	132898
	answer	answer is ministerial correction date of answer 22/03/2018 answer text <p>HM Revenue and Customs publishes its average waiting time (Average Speed of Answer - ASA) performance data on a monthly and quarterly basis on GOV.UK.</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member constituency Central Devon answering member printed Mel Stride question first answered 22/03/2018 15:47:14 answering member 3935 label Biography information for Mel Stride
	tabling member	410 label Biography information for Jon Trickett

864337

	registered interest
	date	15/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Software
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what proportion of HMRC's (a) transactions and (b) transaction value came through application programming interfaces in each of the last 12 months.
	tabling member constituency	Hemsworth
	tabling member printed	Jon Trickett
	uin	132821
	answer	answer is ministerial correction date of answer 22/03/2018 answer text <p>During 2016/17 HMRC processed 2.3bn transactions, 95% of which were digital. Where Application Programming Interfaces (APIs) were available as an option they made up 80% of service transactions. APIs currently account for about 12% of all digital transactions.</p><p> </p><p>HMRC is currently unable to supply the transaction value that came through APIs. This is because a significant number of internal API transactions using the API platform do not have a monetary transaction value e.g. API transactions supporting customer service voice biometrics.</p><p> </p> answering member constituency Central Devon answering member printed Mel Stride question first answered 22/03/2018 15:50:51 answering member 3935 label Biography information for Mel Stride
	tabling member	410 label Biography information for Jon Trickett