Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed question first answered answering member label
tabling member	label

Search

818994

registered interest
date	09/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Harassment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what information her Department holds on the number of reports of abuse and harassment of staff at jobcentres by location over the last five years.
tabling member constituency	Walthamstow
tabling member printed	Stella Creasy
uin	121671
answer	answer is ministerial correction date of answer 15/01/2018 answer text <p>DWP takes any form of abuse and harassment of its staff by customers and claimants very seriously and has robust controls in place to mitigate the risk of Unacceptable Customer Behaviour (UCB), nonetheless there will be occasions when it does unfortunately occur. We encourage our people to report each and every instance of unacceptable behaviour and we do take action against the perpetrator, with measures proportionate to the seriousness of the incident.</p><p> </p><p>Information collected includes:</p><ul><li>Details of Customer/Claimant details</li><li>Events leading to Incident and location of incident</li><li>Incident Category (Actual, Attempted, Verbal Assault, Threat, Written and Other)</li><li>Incident Type (depending on category) but can include Face to Face, Telephone, Object Thrown. If Verbal Abuse / Threat then Abuse type (Ageist, Cultural, Disability, Emotional, Gender, Personal, Racist, Sexual) may also be recorded</li><li>A narrative of the incident</li></ul> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 15/01/2018 17:09:13 answering member 4495 label Biography information for Kit Malthouse
tabling member	4088 label Biography information for Stella Creasy

819044

registered interest
date	09/01/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Fund
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect on low-income families in different local authorities of the devolution of control over the Social Fund; and if she will make a statement.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	121721
answer	answer is ministerial correction date of answer 15/01/2018 answer text <p>The reforms to the Social Fund in 2013 have allowed local authorities in England and the devolved administrations in Scotland and Wales to deliver their own local provision for people who are in need of urgent help.</p><p> </p><p>Our 2014 review found that local authorities delivered support more effectively than the previous provision under the Social Fund, and that local authorities are best placed to ensure help is targeted at those who need it most, alongside their other local services.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 15/01/2018 15:35:02 answering member 4495 label Biography information for Kit Malthouse
tabling member	4657 label Biography information for Anneliese Dodds