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790403

registered interest
date	16/11/2017
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Student Loans Company
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the (1) performance, (2) management, and (3) governance, of the Student Loans Company; and what plans they have to review the Student Loans Company’s performance and governance structures.
tabling member printed	Lord Mendelsohn
uin	HL3313
answer	answer is ministerial correction date of answer 30/11/2017 answer text <p>Student Loans Company’s (SLC) performance remains strong, with customer satisfaction rates for applicants currently stable at around 85%, and for borrowers in repayment at around 72%. In this academic year, SLC has processed over 1.4 million applications for student funding, and has paid out approximately £2.5 billion in maintenance funding and £2 billion in tuition fee payments to providers.</p><p> </p><p>SLC services around 1.8 million applications per year, responds to 4.5 million phone calls from borrowers and has over 6 million repaying or due to repay customers with loans totalling more than £100 billion. In addition, it has delivered a range of new products on time and successfully. This includes Post Graduate Loans and simplified Advanced Learner Loans. SLC has demonstrated significant improvements in its operational performance over the last 6 years, and last year the Company received complaints about its service from fewer than 0.1% of its customers.</p><p> </p><p>In addition, the performance of the Chief Executive Officer (CEO) is reviewed regularly by the chairman, and annually by the responsible minister. Following the recent termination of the CEO’s contract, the SLC Board, in consultation with its shareholders, has acted swiftly to appoint Peter Lauener, currently Chief Executive of the Education and Standards Funding Agency, and Institute for Apprenticeships, as Interim CEO from Monday 27 November.</p><p> </p><p>SLC’s governance performance and management is kept continually under review to ensure learners and their sponsors receive the high quality service they expect.</p> answering member printed Viscount Younger of Leckie question first answered 30/11/2017 17:09:00 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	4286 label Biography information for Lord Mendelsohn

790404

registered interest
date	16/11/2017
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Student Loans Company
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what reviews or audits of the Student Loans Company have been undertaken in the past five years; and what companies or individuals were employed to carry out those activities.
tabling member printed	Lord Mendelsohn
uin	HL3314
answer	answer is ministerial correction date of answer 30/11/2017 answer text <p>The Student Loans Company (SLC) is subject to a rigorous programme of internal and external audits through the Government Internal Audit Agency, its external auditor KPMG, and the National Audit Office (NAO). In addition, the NAO have undertaken a number of specific reviews pertaining to SLC, such as the report into Student Loan Repayments published in November 2013 and Alternative Higher Education Providers in October 2017 (see attached reports). The SLC is also within the scope of a number of Parliamentary Committees, including the Education Select Committee and the Public Accounts Committee.</p><p> </p><p>The reports are published at the following addresses:</p><p><a href="https://www.nao.org.uk/press-release/student-loan-repayments/" target="_blank">https://www.nao.org.uk/press-release/student-loan-repayments/</a>.</p><p><a href="https://www.nao.org.uk/report/follow-up-on-alternative-higher-education-providers/" target="_blank">https://www.nao.org.uk/report/follow-up-on-alternative-higher-education-providers/</a>.</p> answering member printed Viscount Younger of Leckie attachment 1 file name HL3314 - Student Loan Repayments - 201117.pdf title Student Loan Repayments 2 file name HL3314 - Follow up on alternative Higher Education Providers - 201117.pdf title Follow up on alternative Higher Education Provider question first answered 30/11/2017 16:51:30 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	4286 label Biography information for Lord Mendelsohn

790405

registered interest
date	16/11/2017
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Steve Lamey
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many formal complaints they received about Steve Lamey while he was Chief Executive of the Student Loans Company; how many of those complaints were upheld; and what investigations were carried out into Steve Lamey's performance as Chief Executive of the Student Loans Company.
tabling member printed	Lord Mendelsohn
uin	HL3315
answer	answer is ministerial correction date of answer 30/11/2017 answer text <p>Two whistleblowers raised separate allegations about Steve Lamey whilst he was Chief Executive of the Student Loans Company (SLC). Two separate independent investigations were put in place to investigate these allegations.</p><p> </p><p>The allegations raised against Steve Lamey were fully considered by SLC as his employer, in line with established SLC processes. For reasons of confidentiality there are no plans to make public the investigation reports or the detailed findings they contain.</p> answering member printed Viscount Younger of Leckie question first answered 30/11/2017 16:34:30 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	4286 label Biography information for Lord Mendelsohn

790406

registered interest
date	16/11/2017
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Sick Leave
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many days were lost through sickness absence in each of the past five years (1) at the Student Loans Company, (2) at the Department for Education, and (3) for the average UK worker.
tabling member printed	Lord Mendelsohn
uin	HL3316
answer	answer is ministerial correction date of answer 30/11/2017 answer text <p>The number of days that are lost through sickness absence for the Student Loans Company (SLC) and the Department for Education are set out in the attached document.</p><p> </p><p>The data for the financial year 2017/18, in the attached table, shows that the number of days lost from April to October has reduced by 26% from 2016/17. This decrease can be contributed to the introduction of a new Attendance Management Policy from August 2017 which has seen the days lost each month reduce by over 30%.</p><p> </p><p>Even with seasonal variation in sickness levels, we would expect the reduction in days lost to still remain at 26% due to the continued attention paid to sickness absence within SLC. If this reduction was maintained until the end of the 2017/18 financial year we would see the average number of days lost per employee reduce to less than 12 days.</p><p> </p><p>The Office for National Statistics holds data on sickness absences for the average UK worker, which is available on their website.</p> answering member printed Viscount Younger of Leckie question first answered 30/11/2017 16:31:23 answering member 4169 label Biography information for Viscount Younger of Leckie attachment 1 file name HL3316 - Sickness Absence for SLC and DfE - 201117.docx title Sickness Absence for SLC and DfE
tabling member	4286 label Biography information for Lord Mendelsohn