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<p>We have in place a substantial programme of learning and ongoing support for work
coaches to enable them to support all customers, whatever their needs. Work coaches
receive a blend of face-to-face and online learning, which focuses on both the technical
delivery steps and importantly the transformational change, as well as consolidation
of training post-completion.</p><p> </p><p>Accreditation is also core to establishing
our Work Coaches as an externally recognised professional workforce, and is central
to our commitment to their continuous professional development. The learning and accreditation
for Work Coaches reflects the critical role they play in the successful delivery of
Universal Credit. However, we are not complacent and are investing in our people at
all levels to give them the skills, knowledge and tools to deliver.</p><p> </p><p>The
Universal Credit Full Service has a training feature that allows our staff to experience
the system. Feedback from staff on the training has been positive, particularly the
ability to experience the system before their jobcentre goes live with the full service.</p>
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