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746644

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	house id	2
	legislature	25277 pref label House of Lords
	question text	Her Majesty's Government what is the average total cost to (1) local authorities, (2) health authorities, (3) local education authorities, and (4) the courts, of prosecuting an unfounded case of Munchausen's syndrome by proxy.
	tabling member printed	The Countess of Mar
	uin	HL275
	answer	answer is ministerial correction date of answer 13/07/2017 answer text <p>The information requested is not held.</p> answering member printed Lord Keen of Elie question first answered 13/07/2017 15:40:06 answering member 4538 label Biography information for Lord Keen of Elie
	tabling member	1861 label Biography information for The Countess of Mar

746850

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Prisons
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how his Department determines whether (a) an existing or (b) a new prison is run by a (i) public or (ii) private operator.
	tabling member constituency	Aberavon
	tabling member printed	Stephen Kinnock
	uin	2159
	answer	answer is ministerial correction date of answer 07/07/2017 answer text <p>No decision has been made on whether to compete the new prisons and there are currently no plans to compete existing prisons. A number of factors are considered in determining whether to compete the operation of prisons. These include the outcomes we want to achieve and what is best value for money for the taxpayer.</p> answering member constituency Esher and Walton answering member printed Dominic Raab question first answered 07/07/2017 13:42:19 answering member 4007 label Biography information for Dominic Raab
	tabling member	4359 label Biography information for Stephen Kinnock

746779

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Link Parking
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many cases brought by Link Parking Ltd against residents were heard in UK courts in each of the last three years.
	tabling member constituency	Cardiff South and Penarth
	tabling member printed	Stephen Doughty
	uin	1970
	answer	answer is ministerial correction date of answer 04/07/2017 answer text <p>The number of County Court judgments made in relation to cases brought by Link Parking Ltd against UK residents in each of the three years last is shown below:-</p><table><tbody><tr><td><p>Calendar Year</p></td><td><p>Judgment</p></td></tr><tr><td><p>2014</p></td><td><p>0</p></td></tr><tr><td><p>2015</p></td><td><p>14</p></td></tr><tr><td><p>2016</p></td><td><p>113</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>These data are management information and are not subject to the normal standards applying to official statistics.</p> answering member constituency Esher and Walton answering member printed Dominic Raab question first answered 04/07/2017 15:34:50 answering member 4007 label Biography information for Dominic Raab
	tabling member	4264 label Biography information for Stephen Doughty

746860

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Trials: Liverpool
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many cases were heard at (a) Liverpool Crown Court and (b) Liverpool Magistrates' Court in each of the last six years; of those cases how many related to (i) murder, (ii) rape, (iii) assault by penetration, (iv) sexual assault, (v) sexual offences against children, (vi) child rape, (vii) grievous bodily harm with intent, (viii) grievous bodiy harm, (ix) assault and battery, (x) assault occasioning actual bodily harm, (xi) female genital mutilation, (xii) child abduction, (xiii) robbery, (xiv) theft, (xv) offences under the Misuse of Drugs Act 1991, (xvi) offences relating to the possession of a gun or knife, (xvii) terrorism, (xviii) fraud, (xix) illegal entry and deception and other immigration offences, (xx) offences under the Dangerous Dogs Act 1991 and (xxi) burglary; and of those cases in each of those categories how many resulted in (A) conviction, (B) an acquittal, (C) a caution and (D) a mistrial.
	tabling member constituency	Liverpool, Wavertree
	tabling member printed	Luciana Berger
	uin	2175
	answer	answer is ministerial correction date of answer 06/07/2017 answer text <p>The information available centrally, on volumes dealt with by the Crown Court, is in the attached table. Information about receipts by offence at magistrates’ courts could only be obtained at disproportionate cost. It should be noted that, from September 2016, changes were made to the sending paths through which the Crown Court receives its cases, impacting its caseload. It is not possible to show from centrally held information how many of these Crown Court cases resulted in conviction, acquittal or mistrial because this information could only be obtained at disproportionate cost. A caution is an out of court disposal.</p><p> </p> answering member constituency Esher and Walton answering member printed Dominic Raab question first answered 06/07/2017 15:46:06 answering member 4007 label Biography information for Dominic Raab attachment 1 file name Copy of PQ 2175 Table 1.xlsx title Trial Case Receipts by Offence type
	tabling member	4036 label Biography information for Luciana Berger

746750

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Criminal Injuries Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many claims have been rejected by the Criminal Injuries Compensation Authority, by the reason for refusal, in each of the last five years.
	tabling member constituency	Stretford and Urmston
	tabling member printed	Kate Green
	uin	1962
	answer	answer is ministerial correction date of answer 06/07/2017 answer text <p><del class="ministerial">The Criminal Injuries Compensation Authority (CICA) received 533 complaints about their service in the financial year 2015-16. This represents 1.3% of CICA’s live caseload. 49% of complaints were closed within 10 days.</del></p><p> </p><p><del class="ministerial">Where complaints took longer to close this was due to the number of enquiries required to fully investigate the complaint. In other cases, CICA were asked by the complainer not to close the complaint until a final decision was issued on the claim. The average time CICA took to deal with those complaints was 23.75 days.</del></p><p> </p><p><del class="ministerial">The most common complaint received by CICA related to delays in finalising claims. CICA aims to make compensation payments as quickly as possible, however, they have a duty to the taxpayer to fully investigate claims to make sure that the applicant gets the level of compensation they deserve.</del></p><p> </p><p><del class="ministerial">The 10 most common reasons for complaining about CICA’s service in 2015/16 were:</del></p><table><tbody><tr><td><p><del class="ministerial"><strong>Reason given for complaint</strong></del></p></td><td><p><del class="ministerial"><strong>Percentage of overall complaints</strong></del></p></td></tr><tr><td><p><del class="ministerial">Delays</del></p></td><td><p><del class="ministerial">68.95%</del></p></td></tr><tr><td><p><del class="ministerial">Lack of updates on case progression</del></p></td><td><p><del class="ministerial">11.33%</del></p></td></tr><tr><td><p><del class="ministerial">Claim handling</del></p></td><td><p><del class="ministerial">9.77%</del></p></td></tr><tr><td><p><del class="ministerial">Failure to respond to letters</del></p></td><td><p><del class="ministerial">4.10%</del></p></td></tr><tr><td><p><del class="ministerial">Applicant provided with conflicting information</del></p></td><td><p><del class="ministerial">2.93%</del></p></td></tr><tr><td><p><del class="ministerial">Failure to provide timescales</del></p></td><td><p><del class="ministerial">1.76%</del></p></td></tr><tr><td><p><del class="ministerial">Failure to return phone calls</del></p></td><td><p><del class="ministerial">0.59%</del></p></td></tr><tr><td><p><del class="ministerial">Errors when recording telephone application information</del></p></td><td><p><del class="ministerial">0.20%</del></p></td></tr><tr><td><p><del class="ministerial">Impolite staff member</del></p></td><td><p><del class="ministerial">0.20%</del></p></td></tr><tr><td><p><del class="ministerial">Poor customer service</del></p></td><td><p><del class="ministerial">0.20%</del></p></td></tr></tbody></table><p> </p><p><del class="ministerial">The total number of complaints the CICA received in each of the last five years, including those cases (a) escalated to stage 2 and (b) progressed to stage 3, are as follows:</del></p><table><tbody><tr><td><p><del class="ministerial"><strong>Year</strong></del></p></td><td><p><del class="ministerial"><strong>Complaints received</strong></del></p></td><td><p><del class="ministerial"><strong>Escalated to Stage 2</strong></del></p></td><td><p><del class="ministerial"><strong>Escalated to Stage 3</strong></del></p></td></tr><tr><td><p><del class="ministerial">2016-17</del></p></td><td><p><del class="ministerial">1122</del></p></td><td><p><del class="ministerial">120</del></p></td><td><p><del class="ministerial">7</del></p></td></tr><tr><td><p><del class="ministerial">2015-16</del></p></td><td><p><del class="ministerial">533</del></p></td><td><p><del class="ministerial">39</del></p></td><td><p><del class="ministerial">6</del></p></td></tr><tr><td><p><del class="ministerial">2014-15</del></p></td><td><p><del class="ministerial">491</del></p></td><td><p><del class="ministerial">26</del></p></td><td><p><del class="ministerial">9</del></p></td></tr><tr><td><p><del class="ministerial">2013-14</del></p></td><td><p><del class="ministerial">204</del></p></td><td><p><del class="ministerial">8</del></p></td><td><p><del class="ministerial">1</del></p></td></tr><tr><td><p><del class="ministerial">2012-13</del></p></td><td><p><del class="ministerial">284</del></p></td><td><p><del class="ministerial">10</del></p></td><td><p><del class="ministerial">5</del></p></td></tr></tbody></table><p> </p><p><del class="ministerial">Over half of complaints received in 2016/17 were from paid representatives. A significant portion of these were from firms of solicitors who lodged block complaints for their CICA caseload with a view to influencing the speed of the decision making process.</del></p><p> </p><p><del class="ministerial">During the course of 2016/17 the CICA revised their operating model and increased staff numbers following an extensive recruitment exercise. They have also recently introduced measures that develop and streamline digital processes, which have reduced the claim processing time by 30 days. The new online service, which will be introduced later this financial year, will allow applicants and their representatives to view the progress of their case online. It is expected that these measures will reduce the time taken to finalise claims and lead to a reduction in complaints.</del></p><p> </p><p><ins class="ministerial">The Criminal Injuries Compensation Authority (CICA) publishes data about the reasons claims are rejected in its annual reports at: <a href="https://www.gov.uk/government/publications?departments%5B%5D=criminal-injuries-compensation-authority&amp;publication_type=corporate-reports" target="_blank">https://www.gov.uk/government/publications?departments%5B%5D=criminal-injuries-compensation-authority&amp;publication_type=corporate-reports</a></ins></p><p><ins class="ministerial"> </ins></p><p><ins class="ministerial">The figures published in the annual reports show the number of times each rejection reason was used. For some applications there may have been more than one reason for rejection. This means that the total number of reasons for rejection is higher than the actual number of claims refused. The accurate total of rejected claims for the years specified is as follows:</ins></p><p><ins class="ministerial"> </ins></p><table><tbody><tr><td><p><ins class="ministerial">Financial year</ins></p></td><td><p><ins class="ministerial">Rejected cases</ins></p></td></tr><tr><td><p><ins class="ministerial">2012/13</ins></p></td><td><p><ins class="ministerial">24,411</ins></p></td></tr><tr><td><p><ins class="ministerial">2013/14</ins></p></td><td><p><ins class="ministerial">23,803</ins></p></td></tr><tr><td><p><ins class="ministerial">2014/15</ins></p></td><td><p><ins class="ministerial">20,066</ins></p></td></tr><tr><td><p><ins class="ministerial">2015/16</ins></p></td><td><p><ins class="ministerial">15,243</ins></p></td></tr><tr><td><p><ins class="ministerial">2016/17</ins></p></td><td><p><ins class="ministerial">12,411</ins></p></td></tr></tbody></table><p><ins class="ministerial"> </ins></p><p><ins class="ministerial">Information about the time CICA has taken to reach decisions on claims over the past few years can also be found in its annual reports (see link above).</ins></p><p><ins class="ministerial"> </ins></p><p><ins class="ministerial">The number of full time equivalent staff employed in CICA as at 31 March 2017 was 291.2. The table below shows the number of staff CICA has employed in managerial positions over the past 5 years:</ins></p><table><tbody><tr><td><p><ins class="ministerial">Date</ins></p></td><td><p><ins class="ministerial">Band D (first line manager) to Senior Civil Service (SCS)</ins></p></td><td><p><ins class="ministerial">Band B (senior manager) to SCS only</ins></p></td></tr><tr><td><p><ins class="ministerial">March 2017</ins></p></td><td><p><ins class="ministerial">156 (plus 2 on temporary promotion)</ins></p></td><td><p><ins class="ministerial">24</ins></p></td></tr><tr><td><p><ins class="ministerial">March 2016</ins></p></td><td><p><ins class="ministerial">112 (plus 7 on temporary promotion)</ins></p></td><td><p><ins class="ministerial">16</ins></p></td></tr><tr><td><p><ins class="ministerial">March 2015</ins></p></td><td><p><ins class="ministerial">132 (plus 14 on temporary promotion)</ins></p></td><td><p><ins class="ministerial">24 (plus 1 on temporary promotion)</ins></p></td></tr><tr><td><p><ins class="ministerial">March 2014</ins></p></td><td><p><ins class="ministerial">136 (plus 15 on temporary promotion)</ins></p></td><td><p><ins class="ministerial">24 (plus 5 on temporary promotion)</ins></p></td></tr><tr><td><p><ins class="ministerial">March 2013</ins></p></td><td><p><ins class="ministerial">145 (plus 19 on temporary promotion)</ins></p></td><td><p><ins class="ministerial">24 (plus 9 on temporary promotion)</ins></p></td></tr></tbody></table><p><ins class="ministerial">Complaints in CICA are registered by two staff within the Corporate Services team and then allocated to the relevant team to deal with the complaint in line with CICA’s complaints process. CICA teams have staff members assigned to the role of complaints champion in addition to their day to day duties. The number of complaints champions fluctuates depending on demand and staff movement. Complaints champions are responsible for handling complaints and team managers oversee the complaints process in each of their respective areas. This group regularly meets to look at improvements to our complaints handling processes. CICA does not have a record of the number of complaint champions for the last five years due to the fluctuating nature of this work. </ins></p> answering member constituency Bracknell answering member printed Dr Phillip Lee question first answered 06/07/2017 10:43:33 question first ministerially corrected 06/07/2017 14:21:18 answering member 3921 label Biography information for Dr Phillip Lee previous answer version 2253 answering member constituency Bracknell answering member printed Dr Phillip Lee answering member 3921 label Biography information for Dr Phillip Lee
	tabling member	4120 label Biography information for Kate Green

746749

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Criminal Injuries Compensation Authority: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many complaints the Criminal Injuries Compensation Authority has received in each of the last five years; and how many of those cases were (a) escalated to stage 2 and (b) progressed to stage 3.
	tabling member constituency	Stretford and Urmston
	tabling member printed	Kate Green
	uin	1961
	answer	answer is ministerial correction date of answer 06/07/2017 answer text <p>The Criminal Injuries Compensation Authority (CICA) received 533 complaints about their service in the financial year 2015-16. This represents 1.3% of CICA’s live caseload. 49% of complaints were closed within 10 days.</p><p> </p><p>Where complaints took longer to close this was due to the number of enquiries required to fully investigate the complaint. In other cases, CICA were asked by the complainer not to close the complaint until a final decision was issued on the claim. The average time CICA took to deal with those complaints was 23.75 days.</p><p> </p><p>The most common complaint received by CICA related to delays in finalising claims. CICA aims to make compensation payments as quickly as possible, however, they have a duty to the taxpayer to fully investigate claims to make sure that the applicant gets the level of compensation they deserve.</p><p> </p><p>The 10 most common reasons for complaining about CICA’s service in 2015/16 were:</p><table><tbody><tr><td><p><strong>Reason given for complaint</strong></p></td><td><p><strong>Percentage of overall complaints</strong></p></td></tr><tr><td><p>Delays</p></td><td><p>68.95%</p></td></tr><tr><td><p>Lack of updates on case progression</p></td><td><p>11.33%</p></td></tr><tr><td><p>Claim handling</p></td><td><p>9.77%</p></td></tr><tr><td><p>Failure to respond to letters</p></td><td><p>4.10%</p></td></tr><tr><td><p>Applicant provided with conflicting information</p></td><td><p>2.93%</p></td></tr><tr><td><p>Failure to provide timescales</p></td><td><p>1.76%</p></td></tr><tr><td><p>Failure to return phone calls</p></td><td><p>0.59%</p></td></tr><tr><td><p>Errors when recording telephone application information</p></td><td><p>0.20%</p></td></tr><tr><td><p>Impolite staff member</p></td><td><p>0.20%</p></td></tr><tr><td><p>Poor customer service</p></td><td><p>0.20%</p></td></tr></tbody></table><p> </p><p>The total number of complaints the CICA received in each of the last five years, including those cases (a) escalated to stage 2 and (b) progressed to stage 3, are as follows:</p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Complaints received</strong></p></td><td><p><strong>Escalated to Stage 2</strong></p></td><td><p><strong>Escalated to Stage 3</strong></p></td></tr><tr><td><p>2016-17</p></td><td><p>1122</p></td><td><p>120</p></td><td><p>7</p></td></tr><tr><td><p>2015-16</p></td><td><p>533</p></td><td><p>39</p></td><td><p>6</p></td></tr><tr><td><p>2014-15</p></td><td><p>491</p></td><td><p>26</p></td><td><p>9</p></td></tr><tr><td><p>2013-14</p></td><td><p>204</p></td><td><p>8</p></td><td><p>1</p></td></tr><tr><td><p>2012-13</p></td><td><p>284</p></td><td><p>10</p></td><td><p>5</p></td></tr></tbody></table><p> </p><p>Over half of complaints received in 2016/17 were from paid representatives. A significant portion of these were from firms of solicitors who lodged block complaints for their CICA caseload with a view to influencing the speed of the decision making process.</p><p> </p><p>During the course of 2016/17 the CICA revised their operating model and increased staff numbers following an extensive recruitment exercise. They have also recently introduced measures that develop and streamline digital processes, which have reduced the claim processing time by 30 days. The new online service, which will be introduced later this financial year, will allow applicants and their representatives to view the progress of their case online. It is expected that these measures will reduce the time taken to finalise claims and lead to a reduction in complaints.</p> answering member constituency Bracknell answering member printed Dr Phillip Lee question first answered 06/07/2017 13:58:55 answering member 3921 label Biography information for Dr Phillip Lee
	tabling member	4120 label Biography information for Kate Green

746752

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Criminal Injuries Compensation Authority: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how many people the Criminal Injuries Compensation Authority has employed in (a) managerial positions and (b) the complaints team in each of the last five years.
	tabling member constituency	Stretford and Urmston
	tabling member printed	Kate Green
	uin	1964
	answer	answer is ministerial correction date of answer 06/07/2017 answer text <p>The Criminal Injuries Compensation Authority (CICA) publishes data about the reasons claims are rejected in its annual reports at: <a href="https://www.gov.uk/government/publications?departments%5B%5D=criminal-injuries-compensation-authority&amp;publication_type=corporate-reports" target="_blank">https://www.gov.uk/government/publications?departments%5B%5D=criminal-injuries-compensation-authority&amp;publication_type=corporate-reports</a></p><p> </p><p>The figures published in the annual reports show the number of times each rejection reason was used. For some applications there may have been more than one reason for rejection. This means that the total number of reasons for rejection is higher than the actual number of claims refused. The accurate total of rejected claims for the years specified is as follows:</p><p> </p><table><tbody><tr><td><p>Financial year</p></td><td><p>Rejected cases</p></td></tr><tr><td><p>2012/13</p></td><td><p>24,411</p></td></tr><tr><td><p>2013/14</p></td><td><p>23,803</p></td></tr><tr><td><p>2014/15</p></td><td><p>20,066</p></td></tr><tr><td><p>2015/16</p></td><td><p>15,243</p></td></tr><tr><td><p>2016/17</p></td><td><p>12,411</p></td></tr></tbody></table><p> </p><p>Information about the time CICA has taken to reach decisions on claims over the past few years can also be found in its annual reports (see link above).</p><p> </p><p>The number of full time equivalent staff employed in CICA as at 31 March 2017 was 291.2. The table below shows the number of staff CICA has employed in managerial positions over the past 5 years:</p><table><tbody><tr><td><p>Date</p></td><td><p>Band D (first line manager) to Senior Civil Service (SCS)</p></td><td><p>Band B (senior manager) to SCS only</p></td></tr><tr><td><p>March 2017</p></td><td><p>156 (plus 2 on temporary promotion)</p></td><td><p>24</p></td></tr><tr><td><p>March 2016</p></td><td><p>112 (plus 7 on temporary promotion)</p></td><td><p>16</p></td></tr><tr><td><p>March 2015</p></td><td><p>132 (plus 14 on temporary promotion)</p></td><td><p>24 (plus 1 on temporary promotion)</p></td></tr><tr><td><p>March 2014</p></td><td><p>136 (plus 15 on temporary promotion)</p></td><td><p>24 (plus 5 on temporary promotion)</p></td></tr><tr><td><p>March 2013</p></td><td><p>145 (plus 19 on temporary promotion)</p></td><td><p>24 (plus 9 on temporary promotion)</p></td></tr></tbody></table><p>Complaints in CICA are registered by two staff within the Corporate Services team and then allocated to the relevant team to deal with the complaint in line with CICA’s complaints process. CICA teams have staff members assigned to the role of complaints champion in addition to their day to day duties. The number of complaints champions fluctuates depending on demand and staff movement. Complaints champions are responsible for handling complaints and team managers oversee the complaints process in each of their respective areas. This group regularly meets to look at improvements to our complaints handling processes. CICA does not have a record of the number of complaint champions for the last five years due to the fluctuating nature of this work.</p> answering member constituency Bracknell answering member printed Dr Phillip Lee grouped question UIN 1963 question first answered 06/07/2017 14:05:38 answering member 3921 label Biography information for Dr Phillip Lee
	tabling member	4120 label Biography information for Kate Green

746751

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Criminal Injuries Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what estimate he has made of the average length of time people have waited for decisions from the Criminal Injuries Compensation Authority in each of the last five years.
	tabling member constituency	Stretford and Urmston
	tabling member printed	Kate Green
	uin	1963
	answer	answer is ministerial correction date of answer 06/07/2017 answer text <p>The Criminal Injuries Compensation Authority (CICA) publishes data about the reasons claims are rejected in its annual reports at: <a href="https://www.gov.uk/government/publications?departments%5B%5D=criminal-injuries-compensation-authority&amp;publication_type=corporate-reports" target="_blank">https://www.gov.uk/government/publications?departments%5B%5D=criminal-injuries-compensation-authority&amp;publication_type=corporate-reports</a></p><p> </p><p>The figures published in the annual reports show the number of times each rejection reason was used. For some applications there may have been more than one reason for rejection. This means that the total number of reasons for rejection is higher than the actual number of claims refused. The accurate total of rejected claims for the years specified is as follows:</p><p> </p><table><tbody><tr><td><p>Financial year</p></td><td><p>Rejected cases</p></td></tr><tr><td><p>2012/13</p></td><td><p>24,411</p></td></tr><tr><td><p>2013/14</p></td><td><p>23,803</p></td></tr><tr><td><p>2014/15</p></td><td><p>20,066</p></td></tr><tr><td><p>2015/16</p></td><td><p>15,243</p></td></tr><tr><td><p>2016/17</p></td><td><p>12,411</p></td></tr></tbody></table><p> </p><p>Information about the time CICA has taken to reach decisions on claims over the past few years can also be found in its annual reports (see link above).</p><p> </p><p>The number of full time equivalent staff employed in CICA as at 31 March 2017 was 291.2. The table below shows the number of staff CICA has employed in managerial positions over the past 5 years:</p><table><tbody><tr><td><p>Date</p></td><td><p>Band D (first line manager) to Senior Civil Service (SCS)</p></td><td><p>Band B (senior manager) to SCS only</p></td></tr><tr><td><p>March 2017</p></td><td><p>156 (plus 2 on temporary promotion)</p></td><td><p>24</p></td></tr><tr><td><p>March 2016</p></td><td><p>112 (plus 7 on temporary promotion)</p></td><td><p>16</p></td></tr><tr><td><p>March 2015</p></td><td><p>132 (plus 14 on temporary promotion)</p></td><td><p>24 (plus 1 on temporary promotion)</p></td></tr><tr><td><p>March 2014</p></td><td><p>136 (plus 15 on temporary promotion)</p></td><td><p>24 (plus 5 on temporary promotion)</p></td></tr><tr><td><p>March 2013</p></td><td><p>145 (plus 19 on temporary promotion)</p></td><td><p>24 (plus 9 on temporary promotion)</p></td></tr></tbody></table><p>Complaints in CICA are registered by two staff within the Corporate Services team and then allocated to the relevant team to deal with the complaint in line with CICA’s complaints process. CICA teams have staff members assigned to the role of complaints champion in addition to their day to day duties. The number of complaints champions fluctuates depending on demand and staff movement. Complaints champions are responsible for handling complaints and team managers oversee the complaints process in each of their respective areas. This group regularly meets to look at improvements to our complaints handling processes. CICA does not have a record of the number of complaint champions for the last five years due to the fluctuating nature of this work.</p> answering member constituency Bracknell answering member printed Dr Phillip Lee grouped question UIN 1964 question first answered 06/07/2017 14:05:38 answering member 3921 label Biography information for Dr Phillip Lee
	tabling member	4120 label Biography information for Kate Green

746912

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Prisons: Port Talbot
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what his Department's policy is on building a new prison in Port Talbot.
	tabling member constituency	Dwyfor Meirionnydd
	tabling member printed	Liz Saville Roberts
	uin	2008
	answer	answer is ministerial correction date of answer 04/07/2017 answer text <p>We are investing £1.3 billion to reform and modernise the prison estate to replace ageing and ineffective prisons with up to 10,000 modern prison places. On 22 March 2017, the then Lord Chancellor and Secretary of State for Justice announced plans for the building of four new prisons in England and Wales, replacing old and overcrowded establishments with new, fit for purpose buildings. This is in addition to our plans to redevelop the sites at the former HMP Wellingborough and at HMP &amp; YOI Glen Parva.</p><p> </p><p>The plans include a new prison in Port Talbot in South Wales. The Ministry of Justice intends to apply for planning permission in due course.</p> answering member constituency East Surrey answering member printed Mr Sam Gyimah question first answered 04/07/2017 14:13:07 answering member 3980 label Biography information for Mr Sam Gyimah
	tabling member	4521 label Biography information for Liz Saville Roberts

746886

	registered interest
	date	29/06/2017
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Industrial Disputes: Shrewsbury
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what progress the Criminal Cases Review Commission has made on its review into the Shrewsbury 24 case.
	tabling member constituency	Delyn
	tabling member printed	David Hanson
	uin	2077
	answer	answer is ministerial correction date of answer 07/07/2017 answer text <p>The Criminal Cases Review Commission’s review of the applications from the ‘Shrewsbury 24’ is progressing. The Commission are currently considering additional documentation relating to this case. I know that the CCRC will consider this - and the views of the applicants about this material - with care. I understand that the Commission hope to complete their review of this case before the end of the year.</p> answering member constituency Esher and Walton answering member printed Dominic Raab question first answered 07/07/2017 13:42:20 answering member 4007 label Biography information for Dominic Raab
	tabling member	533 label Biography information for David Hanson