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<p>The standard assessment of the level of customer satisfaction for train companies
across Great Britain is undertaken independently by Transport Focus.</p><p> </p><p>Transport
Focus undertake a National Rail Passenger Survey (NRPS) every six months. The latest
results (Spring 2016) for Arriva Trains Wales reported overall satisfaction levels
of 82%, unchanged from the result six months earlier.</p><p> </p><p>Details are on
the Transport Focus website, a link to the summary results is as follows:</p><p> </p><p><a
href="http://d3cez36w5wymxj.cloudfront.net/wp-content/uploads/2016/06/30101622/NRPS-At-a-Glance-Arriva-Trains-Wales-Spring-20161.pdf"
target="_blank">http://d3cez36w5wymxj.cloudfront.net/wp-content/uploads/2016/06/30101622/NRPS-At-a-Glance-Arriva-Trains-Wales-Spring-20161.pdf</a></p><p>
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