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621047

registered interest
date	25/10/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average time taken is by the Benefit Director in his Department to reply to hon. Members' correspondence.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	50104
answer	answer is ministerial correction date of answer 28/10/2016 answer text <p>The average time taken by Benefit Directors to respond to hon. Members’ correspondence so far this calendar year is 12 working days.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 28/10/2016 13:05:20 answering member 3969 label Biography information for Damian Hinds
tabling member	316 label Biography information for Mr David Winnick

621048

registered interest
date	25/10/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what procedure is in place for the Benefits Director in his Department to send written replies to letters from hon. Members writing on behalf of constituents.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	50105
answer	answer is ministerial correction date of answer 28/10/2016 answer text <p>Letters from MPs, raising concerns on behalf of their constituents, are allocated to the DWP Complaints and Correspondence Team to investigate and draft a response on behalf of DWP. DWP has procedures in place for handling correspondence from Ministers and MPs.</p><p>DWP has answered 4264 pieces of correspondence in relation to Benefits from MPs so far this calendar year, so the Benefits Director has authority to delegate cases to other DWP Directors to reply to hon. Members.</p><p>However, the Benefits Director will be aware of all types of enquiries coming into DWP.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 28/10/2016 13:04:26 answering member 3969 label Biography information for Damian Hinds
tabling member	316 label Biography information for Mr David Winnick