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346854
star this property registered interest false more like this
star this property date remove filter
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Revenue and Customs: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask Mr Chancellor of the Exchequer, what the average waiting time was for calls to HM Revenue and Customs telephone service in each year for which figures are available. more like this
star this property tabling member constituency Birmingham, Northfield more like this
star this property tabling member printed
Richard Burden remove filter
star this property uin 13 remove filter
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-01more like thismore than 2015-06-01
star this property answer text <p>Details of HM Revenue and Customs (HMRC) telephony performance, including average waiting time, is published quarterly on the GOV.UK website:</p><p> </p><p> </p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p><p> </p><p> </p><p> </p><p>HMRC has performance targets which are regularly monitored. The department is working very hard to improve its service, including reducing demand and opening new online channels for customers so they do not need to pick up to phone.</p><p> </p> more like this
star this property answering member constituency South West Hertfordshire more like this
star this property answering member printed Mr David Gauke more like this
star this property grouped question UIN 4 more like this
star this property question first answered
less than 2015-06-01T15:45:55.487Zmore like thismore than 2015-06-01T15:45:55.487Z
star this property answering member
1529
star this property label Biography information for Mr David Gauke more like this
star this property tabling member
301
unstar this property label Biography information for Richard Burden more like this