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<p>Benefit processing has improved with 93% of overall claims being processed on time
(within 16 days). This is up 7 percentage points since 2009/10.</p><p> </p><p>We are
unable to answer what estimate has been made however we can provide actual data on
the number processed and those processed over five days for working age benefits.
See table below.</p><p> </p><table><tbody><tr><td><p><strong>Claims processed in 5
days</strong></p></td><td><p>2010/11</p></td><td><p>2011/12</p></td><td><p>2012/13</p></td><td><p>2013/14</p></td><td><p>YTD
2014/15</p></td></tr><tr><td><p>ESA claims total processed</p></td><td><p>712,369</p></td><td><p>736,108</p></td><td><p>807,889</p></td><td><p>894,919</p></td><td><p>610,027</p></td></tr><tr><td><p>ESA
claims processed in over 5 days</p></td><td><p>420,684</p></td><td><p>389,748</p></td><td><p>473,249</p></td><td><p>424,463</p></td><td><p>223,993</p></td></tr><tr><td><p>ESA
claims % processed in over 5 days</p></td><td><p>59.1%</p></td><td><p>53.0%</p></td><td><p>58.6%</p></td><td><p>47.4%</p></td><td><p>36.7%</p></td></tr><tr><td>
</td><td> </td><td> </td><td> </td><td> </td><td> </td></tr><tr><td><p>IS claims processed</p></td><td><p>428,099</p></td><td><p>385,028</p></td><td><p>356,580</p></td><td><p>334,332</p></td><td><p>212,130</p></td></tr><tr><td><p>IS
claims processed in over 5 days</p></td><td><p>184,143</p></td><td><p>169,913</p></td><td><p>158,188</p></td><td><p>123,552</p></td><td><p>36,517</p></td></tr><tr><td><p>IS
claims % processed in over 5 days</p></td><td><p>43.0%</p></td><td><p>44.1%</p></td><td><p>44.4%</p></td><td><p>37.0%</p></td><td><p>17.2%</p></td></tr><tr><td>
</td><td> </td><td> </td><td> </td><td> </td><td> </td></tr><tr><td><p>JSA claims
total processed</p></td><td><p>3,350,544</p></td><td><p>3,319,207</p></td><td><p>3,206,249</p></td><td><p>2,828,235</p></td><td><p>1,528,860</p></td></tr><tr><td><p>JSA
claims processed in over 5 days</p></td><td><p>2,134,727</p></td><td><p>2,201,502</p></td><td><p>2,151,105</p></td><td><p>1,819,152</p></td><td><p>927,510</p></td></tr><tr><td><p>JSA
claims % processed in over 5 days</p></td><td><p>63.7%</p></td><td><p>66.3%</p></td><td><p>67.1%</p></td><td><p>64.3%</p></td><td><p>60.7%</p></td></tr></tbody></table><p>
</p><p> </p><p><strong>Notes</strong></p><p>The data in the tables cover 1st April
to 31st March, with the exception of 2014/15 when the Year to Date (YTD) covers 1st
April to 30th November</p><p> </p><p><strong>Source</strong></p><p>For ESA / IS /
JSA – Management Information System Programme (MISP)</p>
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