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170247
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Social Security Benefits more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government, further to the answer by the Secretary of State for Work and Pensions on 8 December (HC Deb, col 633), what specific new steps they are taking to raise awareness of short-term benefit advances. more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL3743 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-12-17more like thismore than 2014-12-17
star this property answer text <p /> <p>I refer the Noble Baroness to the oral answer given by the Secretary of State for Work and Pensions, the Rt.Hon. Iain Duncan Smith, Official Report, 8 December 2014, column 633. He set out how the Department for Work and Pensions will be doing much more to raise awareness of Short Term Benefit Advances (STBAs) as recommended by the All-Party Parliamentary inquiry and others, including the Social Security Advisory Committee. This will include providing more information to claimants about STBAs online and in Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the process for considering an STBA.</p><p> </p><p>A key part of the STBA process is a discussion between the claimant and the Decision Maker to consider the circumstances of the request and make an informed discretionary decision about the claimant’s needs. Such a discussion needs to be had with the claimant and cannot be done online or with a third party.</p><p> </p><p>Benefits are normally paid in arrears and where the Department can pay any benefit due to the claimant it does. Where an STBA can be paid it is usually paid the day after it is first requested by the claimant.</p><p> </p><p>The Government believes the current system for claiming STBAs is simple. All claimants need to do is mention to staff that they will not be able to manage until their payment is due and the STBA process will start. However, the Government has accepted the need to raise awareness of STBAs as set out above.</p><p> </p><p>The Government has made improvements to the hardship process. In July 2014 it strengthened guidance for work coaches so that all claimants are informed about how and when they can make an application for hardship payment and processing times have also been improved.</p>
star this property answering member printed Lord Freud more like this
star this property grouped question UIN
HL3744 remove filter
HL3745 more like this
HL3746 more like this
star this property question first answered
less than 2014-12-17T17:21:20.167Zmore like thismore than 2014-12-17T17:21:20.167Z
unstar this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
4234
star this property label Biography information for Baroness Lister of Burtersett more like this
170249
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Social Security Benefits more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government what assessment they have made of the recommendation of the All-Party Parliamentary inquiry into Hunger and Food Poverty that the Department for Work and Pensions should "automatically consider paying short-term benefit advances if a benefit claim has not been paid within five working days". more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL3745 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-12-17more like thismore than 2014-12-17
star this property answer text <p>I refer the Noble Baroness to the oral answer given by the Secretary of State for Work and Pensions, the Rt.Hon. Iain Duncan Smith, Official Report, 8 December 2014, column 633. He set out how the Department for Work and Pensions will be doing much more to raise awareness of Short Term Benefit Advances (STBAs) as recommended by the All-Party Parliamentary inquiry and others, including the Social Security Advisory Committee. This will include providing more information to claimants about STBAs online and in Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the process for considering an STBA.</p><p> </p><p>A key part of the STBA process is a discussion between the claimant and the Decision Maker to consider the circumstances of the request and make an informed discretionary decision about the claimant’s needs. Such a discussion needs to be had with the claimant and cannot be done online or with a third party.</p><p> </p><p>Benefits are normally paid in arrears and where the Department can pay any benefit due to the claimant it does. Where an STBA can be paid it is usually paid the day after it is first requested by the claimant.</p><p> </p><p>The Government believes the current system for claiming STBAs is simple. All claimants need to do is mention to staff that they will not be able to manage until their payment is due and the STBA process will start. However, the Government has accepted the need to raise awareness of STBAs as set out above.</p><p> </p><p>The Government has made improvements to the hardship process. In July 2014 it strengthened guidance for work coaches so that all claimants are informed about how and when they can make an application for hardship payment and processing times have also been improved.</p>
star this property answering member printed Lord Freud more like this
star this property grouped question UIN
HL3743 more like this
HL3744 remove filter
HL3746 more like this
star this property question first answered
less than 2014-12-17T17:21:20.387Zmore like thismore than 2014-12-17T17:21:20.387Z
unstar this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
4234
star this property label Biography information for Baroness Lister of Burtersett more like this
170250
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
unstar this property hansard heading Social Security Benefits more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government whether they plan to simplify the application process for hardship payments and short-term benefit advances as recommended by the All-Party Parliamentary inquiry into Hunger and Food Poverty. more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL3746 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-12-17more like thismore than 2014-12-17
star this property answer text <p>I refer the Noble Baroness to the oral answer given by the Secretary of State for Work and Pensions, the Rt.Hon. Iain Duncan Smith, Official Report, 8 December 2014, column 633. He set out how the Department for Work and Pensions will be doing much more to raise awareness of Short Term Benefit Advances (STBAs) as recommended by the All-Party Parliamentary inquiry and others, including the Social Security Advisory Committee. This will include providing more information to claimants about STBAs online and in Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the process for considering an STBA.</p><p> </p><p>A key part of the STBA process is a discussion between the claimant and the Decision Maker to consider the circumstances of the request and make an informed discretionary decision about the claimant’s needs. Such a discussion needs to be had with the claimant and cannot be done online or with a third party.</p><p> </p><p>Benefits are normally paid in arrears and where the Department can pay any benefit due to the claimant it does. Where an STBA can be paid it is usually paid the day after it is first requested by the claimant.</p><p> </p><p>The Government believes the current system for claiming STBAs is simple. All claimants need to do is mention to staff that they will not be able to manage until their payment is due and the STBA process will start. However, the Government has accepted the need to raise awareness of STBAs as set out above.</p><p> </p><p>The Government has made improvements to the hardship process. In July 2014 it strengthened guidance for work coaches so that all claimants are informed about how and when they can make an application for hardship payment and processing times have also been improved.</p>
star this property answering member printed Lord Freud more like this
star this property grouped question UIN
HL3743 more like this
HL3744 remove filter
HL3745 more like this
star this property question first answered
less than 2014-12-17T17:21:20.517Zmore like thismore than 2014-12-17T17:21:20.517Z
unstar this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
4234
star this property label Biography information for Baroness Lister of Burtersett more like this