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<p /> <p>DWP has well developed processes for testing IT systems prior to roll out.
This encompasses a range of testing phases, which includes user and business testing
cycles. Testing is done through a range of expert practitioners who have experience
in managing and delivering DWP business.</p><p> </p><p>UC IT systems used these testing
methodologies to ensure expert practitioners and staff including front line work coaches
were a key part of test cycles.</p><p><strong> </strong></p><p>The number of front
line work coaches involved at each stage of testing varies and as such we are unable
to give an exact figure.</p>
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