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100316

registered interest
date	22/10/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how much his Department spent on bank transfer transactions for tax credits and tax refunds in the last financial year.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211413
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>Her Majesty’s Revenue and Customs (HMRC) includes information on bank charges in its annual report and accounts (Page 138 Other Administration Costs and Page 140 Programme Costs):</p><p> </p><p> </p><p> </p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/330670/HMRC-annual-report-2013-14.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/330670/HMRC-annual-report-2013-14.pdf</a></p><p> </p> answering member constituency Witham answering member printed Priti Patel question first answered 18/11/2014 15:31:39 answering member 4066 label Biography information for Priti Patel
tabling member	4045 label Biography information for Ian Swales

100448

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she is taking to make it possible for asylum seekers to make a complaint without it costing them money to call from their mobile phones.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211425
answer	answer is ministerial correction date of answer 27/10/2014 answer text <p>Complaints regarding the operation of the Asylum system can be made by email or in writing to UK Visas and Immigration. <br><br>Information regarding the UK Visas and Immigration complaints procedure and how to contact the Complaints Allocation Hub is available to the public at the following website link:<br><br><a href="http://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure" target="_blank">www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure</a></p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 27/10/2014 12:27:13 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales

100449

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Compass Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she has taken to ensure complaints submitted by asylum seekers to G4S sub-contractors have been passed on to G4S by those sub-contractors.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211426
answer	answer is ministerial correction date of answer 27/10/2014 answer text <p>The COMPASS contract lays down requirements for accommodation standards and for the receipt of enquiries and complaints from service users. The providers are contractually required to provide safe, habitable, fit for purpose and correctly equipped accommodation to comply with relevant mandatory and statutory requirements in relation to housing, including the Housing Act 2004 and the Decent Home standards. <br><br>G4S provide a 24-hour helpline which provides support, advice and opportunity to raise complaints for service users. In addition, G4S and the Home Office conduct regular accommodation inspections across G4S’ property portfolio which presents the opportunity to ensure appropriate accommodation standards are being met and that service users are getting the right level of service.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 27/10/2014 12:25:24 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales

100548

registered interest
date	22/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Payments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much his Department spent on bank transfer transactions for each type of benefit and pension payment in the last financial year; and what the total cost was of those transfers.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211429
answer	answer is ministerial correction date of answer 29/10/2014 answer text <p /> <p>DWP can provide a total figure for UK benefit bank transfers for 2013/14 (including pensions) by BACS, broken down by benefit as follows:</p><p><strong> </strong></p><table><tbody><tr><td><p><strong>Benefit</strong></p><p><strong> </strong></p></td><td><p><strong>Volume</strong></p></td><td><p><strong>Banking Costs</strong></p></td></tr><tr><td><p>ATTENDANCE ALLOWANCE (AA) (inc Overseas)</p></td><td><p>14,914,870</p></td><td><p>£65,625.43</p></td></tr><tr><td><p>DISABILITY LIVING ALLOWANCE (DLA) (inc Overseas)</p></td><td><p>47,522,463</p></td><td><p>£209,098.84</p></td></tr><tr><td><p>EUROPEAN SOCIAL FUND (ESF)</p></td><td><p>288</p></td><td><p>£1.27</p></td></tr><tr><td><p>CARERS ALLOWANCE (CA) (inc Overseas)</p></td><td><p>27,066,880</p></td><td><p>£119,094.27</p></td></tr><tr><td><p>INCAPACITY BENEFIT (INCAP)</p></td><td><p>10,093,974</p></td><td><p>£44,413.49</p></td></tr><tr><td><p>INCOME SUPPORT (IS)</p></td><td><p>146,845,498</p></td><td><p>£646,120.19</p></td></tr><tr><td><p>INDUSTRIAL INJURIES (IIDB)</p></td><td><p>11,975,719</p></td><td><p>£52,693.16</p></td></tr><tr><td><p>OVERSEAS DIVISION (ODIIDB)</p></td><td><p>73,828</p></td><td><p>£324.84</p></td></tr><tr><td><p>JSA</p></td><td><p>30,546,139</p></td><td><p>£134,403.01</p></td></tr><tr><td><p>MORTGAGE DIRECT (JSA MD)</p></td><td><p>239,080</p></td><td><p>£1,051.95</p></td></tr><tr><td><p>LPS</p></td><td><p>71,171</p></td><td><p>£313.15</p></td></tr><tr><td><p>LPS MID</p></td><td><p>1,900</p></td><td><p>£8.36</p></td></tr><tr><td><p>MORTGAGE DIRECT (MI)</p></td><td><p>1,299,364</p></td><td><p>£5,717.20</p></td></tr><tr><td><p>RETIREMENT PENSIONS</p></td><td><p>339,855,838</p></td><td><p>£1,495,365.69</p></td></tr><tr><td><p>THIRD PARTY PAYMENTS (TPP)</p></td><td><p>44,715</p></td><td><p>£196.75</p></td></tr><tr><td><p>WINTER FUEL NEW RULE (WFNR)</p></td><td><p>953,886</p></td><td><p>£4,197.10</p></td></tr><tr><td><p>SOCIAL FUND (SF)</p></td><td><p>1,157,008</p></td><td><p>£5,090.84</p></td></tr><tr><td><p>DWP ESA MID</p></td><td><p>617,369</p></td><td><p>£2,716.42</p></td></tr><tr><td><p>DWP ESA</p></td><td><p>44,349,674</p></td><td><p>£195,138.57</p></td></tr><tr><td><p>DWP CPS LOCAL PAYMENTS</p></td><td><p>1,930,311</p></td><td><p>£8,493.37</p></td></tr><tr><td><p>PIP</p></td><td><p>282,631</p></td><td><p>£1,243.58</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>13,556</p></td><td><p>£59.65</p></td></tr><tr><td><p>Benefits Total</p></td><td><p>679,559,975</p></td><td><p>£2,990,063.89</p></td></tr><tr><td><p>Excluding CSA/SPVA/CMS</p></td><td><p>686,118,046</p></td><td><p>£3,018,919.40</p></td></tr><tr><td><p><strong>TOTAL BACS</strong></p><p><strong> </strong></p></td><td><p><strong>699,386,621</strong></p></td><td><p><strong>£3,077,301.13</strong></p></td></tr></tbody></table><p><strong> </strong></p><p>The Department does not have the breakdown for Faster Payments by benefit type, however the total volume figure of payments is 3,261,640 and a transaction value of £526,273.</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 29/10/2014 14:27:34 answering member 220 label Biography information for Steve Webb
tabling member	4045 label Biography information for Ian Swales