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42637

registered interest
date	11/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Department for Work and Pensions in his role as Accounting Officer; and what are their job titles.
tabling member printed	Lord Mendelsohn
uin	HL5906
answer	answer is ministerial correction date of answer 19/03/2014 answer text <p /> <p /> <p>In one sense, all DWP staff support the Accounting Officer through their individual responsibilities to work confidently within the system of control for which the Accounting Officer is ultimately responsible, to ensure the effective operation of a major government department, which will make some £136.4 billion in welfare payments this year.</p><p> </p><p>More narrowly, the Accounting Officer is directly supported in his role by his Finance Director General, the 40 Senior Civil Servants that comprise that DG's senior management team; and - in turn – by other colleagues when they handle issues which require explicit Accounting Officer involvement. </p> answering member printed Lord Freud question first answered 19/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn

42638

registered interest
date	11/03/2014
answering body	Attorney General
answering dept id	88
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Attorney General's Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL5907
answer	answer is ministerial correction date of answer 28/03/2014 answer text <p>The Treasury Solicitor's Department (TSol), which provides legal services to a number of government departments and bodies, conducted an annual client satisfaction survey in January 2014 The outcome of the survey was reported to the TSol Board and is one of the measures agreed with TSol by HM Treasury.</p><p>The Crown Prosecution Service (CPS) are conducting a survey of victims of crime who had received the revised victim communication and liaison scheme which is currently being piloted by three CPS Areas. The survey is still ongoing but will feed into the evaluation of the pilots later this year.</p><p>There have been no other external customer, user or satisfaction surveys conducted by the Law Officers' Departments during the past 12 months.</p><p> </p> answering member printed Lord Wallace of Tankerness question first answered 28/03/2014 12:00:00 answering member 630 label Biography information for Lord Wallace of Tankerness
tabling member	4286 label Biography information for Lord Mendelsohn

42639

registered interest
date	11/03/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Cabinet Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL5908
answer	answer is ministerial correction date of answer 18/03/2014 answer text <p> </p><p>The Cabinet Office uses a range of tools and methodologies to evaluate customer feedback on products and services provided by our agencies. Results are not reported systematically to the Cabinet Office Board.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 18/03/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4286 label Biography information for Lord Mendelsohn