| answer text |
<p>The government committed to providing free, impartial guidance through Pension
Wise, to help people make informed and confident decisions about how they use their
defined contribution pension savings in retirement. It is available online, via the
telephone and face to face.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p>As of 6
April – the date on which the new pension flexibilities commenced – Pension Wise had
handled more than 3,600 calls since the opening of the contact centre in late March.
Nearly 1400 people had booked a telephone guidance appointment with the Pensions Advisory
Service, while nearly 380 people had booked a face to face appointment with Citizens
Advice. Citizens Advice does not provide Pension Wise guidance over the phone.</p><p>
</p><p> </p><p> </p><p>Information on Pension Wise service usage since 6 April will
be published in due course.</p><p> </p><p> </p><p> </p><p>Pension Wise recommends
that users take their time to prepare and gather relevant information before their
guidance session, if they have not already done so by the time of booking their appointment;
this can normally take around 2 weeks. The government estimates that, on average,
face to face appointments take place within 9 days of booking.</p><p> </p><p> </p><p>
</p><p> </p><p> </p>
|
|
