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155400

registered interest
date	11/11/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Innovation and Skills, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214243
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>The Department for Business, Innovation and Skills introduced a new correspondence system in July 2013, at which time all correspondence processes were thoroughly reviewed.</p><p> </p><p>The Department keeps its processes under review.</p><p> </p> answering member constituency East Dunbartonshire answering member printed Jo Swinson question first answered 17/11/2014 11:19:25 answering member 1513 label Biography information for Jo Swinson
tabling member	3929 label Biography information for Simon Kirby

155411

registered interest
date	11/11/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214245
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>My Department aims to respond to all correspondence within 15 working days. Business processes are regularly reviewed to ensure we meet this target.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations will be updated in due course.</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 17/11/2014 16:40:46 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	3929 label Biography information for Simon Kirby

155435

registered interest
date	11/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214246
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>DCMS aims to reply to all correspondence within twenty working days of receipt. Correspondence processes are reviewed regularly to ensure DCMS delivers the best possible service in this area of work. The last review took place in August 2014.</p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 18/11/2014 14:03:10 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	3929 label Biography information for Simon Kirby

155455

registered interest
date	11/11/2014
answering body	Department for Energy and Climate Change
answering dept id	63
answering dept short name	Energy and Climate Change
answering dept sort name	Energy and Climate Change
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Energy and Climate Change, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214249
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>DECC is committed to ensuring that correspondence is logged efficiently and in a timely manner. When correspondence to the Department is sent in via DECC’s official channels, it is processed by DECC’s central Correspondence Unit.</p><p>The DECC Correspondence Unit conducts regular reviews of its correspondence handling processes (including logging of all correspondence) as part of its ongoing work on continuous improvement, with weekly opportunities for feedback from staff. The DECC Correspondence Unit also meets with Fivium, (the database provider) at least once a year to review enhancements or upgrades, and whether current processes are fit for purpose.</p><p> </p><p> </p><p> </p> answering member constituency Hastings and Rye answering member printed Amber Rudd question first answered 17/11/2014 15:54:56 answering member 3983 label Biography information for Amber Rudd
tabling member	3929 label Biography information for Simon Kirby

155463

registered interest
date	11/11/2014
answering body	Department for Environment, Food and Rural Affairs
answering dept id	13
answering dept short name	Environment, Food and Rural Affairs
answering dept sort name	Environment, Food and Rural Affairs
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Environment, Food and Rural Affairs, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214250
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>Core Defra keeps processes under continuous review to improve the services we provide.</p><p> </p> answering member constituency North Cornwall answering member printed Dan Rogerson question first answered 17/11/2014 13:23:59 answering member 1504 label Biography information for Dan Rogerson
tabling member	3929 label Biography information for Simon Kirby

155464

registered interest
date	11/11/2014
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214251
answer	answer is ministerial correction date of answer 18/11/2014 answer text The Foreign and Commonwealth Office (FCO) continuously reviews the way in which it processes the letters and emails it receives. With regard to the time frame for responding to letters from parliamentarians and members of the public, the FCO follows Cabinet Office guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations, which is available online at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf answering member constituency Aylesbury answering member printed Mr David Lidington question first answered 18/11/2014 16:29:56 answering member 15 label Biography information for Sir David Lidington
tabling member	3929 label Biography information for Simon Kirby

155510

registered interest
date	11/11/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214252
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>Emails, letters and other correspondence are currently logged on a correspondence tracking system. However, processes are under continuous review and a replacement IT system, which will also cover Parliamentary Questions and Freedom of Information requests, is under development with implementation scheduled for early 2015.</p><p> </p> answering member constituency Staffordshire Moorlands answering member printed Karen Bradley question first answered 18/11/2014 14:57:51 answering member 4110 label Biography information for Dame Karen Bradley
tabling member	3929 label Biography information for Simon Kirby

155557

registered interest
date	11/11/2014
answering body	Northern Ireland Office
answering dept id	21
answering dept short name	Northern Ireland
answering dept sort name	Northern Ireland
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Northern Ireland, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214255
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Department routinely reviews the process for logging correspondence in order to respond within our 21 working day target.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p> answering member constituency Chipping Barnet answering member printed Mrs Theresa Villiers question first answered 18/11/2014 13:55:08 answering member 1500 label Biography information for Theresa Villiers
tabling member	3929 label Biography information for Simon Kirby

155562

registered interest
date	11/11/2014
answering body	Scotland Office
answering dept id	2
answering dept short name	Scotland
answering dept sort name	Scotland
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Scotland, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214256
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Scotland Office keeps its logging processes under periodic review and aims to respond to all correspondence within 15 working days.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p><p><strong> </strong></p><p> </p><p> </p><p> </p> answering member constituency Dumfriesshire, Clydesdale and Tweeddale answering member printed David Mundell question first answered 18/11/2014 15:07:03 answering member 1512 label Biography information for David Mundell
tabling member	3929 label Biography information for Simon Kirby

155576

registered interest
date	11/11/2014
answering body	Wales Office
answering dept id	28
answering dept short name	Wales
answering dept sort name	Wales
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Wales, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214259
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>Wales Office procedures for logging of emails, letters and other correspondence are kept under regular review.</p><p>My Department aims to respond to all correspondence within 15 working days.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations can be found in the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p> answering member constituency Vale of Glamorgan answering member printed Alun Cairns question first answered 17/11/2014 13:42:42 answering member 4086 label Biography information for Alun Cairns
tabling member	3929 label Biography information for Simon Kirby