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155389

registered interest
date	11/11/2014
answering body	Attorney General
answering dept id	88
answering dept short name	Attorney General
answering dept sort name	Attorney General
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Attorney General, how often the Law Officers' Departments reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214244
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>HMCPSI’s records management policy, which covers such processes, is reviewed and published annually. The remaining Law Officers’ Departments do not have a formal schedule for regularly reviewing the logging emails or correspondence, although such processes are monitored and when required are modified to meet business needs.</p><p> </p><p> </p><p> </p><p>All of the Law Officers’ Departments comply with the guidance issued by the Cabinet Office on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations, which is available online at the following link - <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member constituency South Swindon answering member printed Mr Robert Buckland question first answered 20/11/2014 14:04:31 answering member 4106 label Biography information for Sir Robert Buckland
tabling member	3929 label Biography information for Simon Kirby

155414

registered interest
date	11/11/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214258
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>HM Treasury continually reviews its processes for logging emails, letters and other correspondence received.</p><p> </p><p> </p><p> </p><p>We take correspondence very seriously and aim to respond to all correspondence requiring a reply within 15 working days of receipt.</p><p> </p><p> </p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link - https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</p><p> </p><p> </p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 20/11/2014 13:52:16 answering member 4117 label Biography information for Andrea Leadsom
tabling member	3929 label Biography information for Simon Kirby

155442

registered interest
date	11/11/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214247
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>The Ministry of Defence (MOD) introduced a new IT system for logging and tracking key categories of correspondence in March 2014 when processes for correspondence were thoroughly reviewed. The MOD keeps its processes for logging correspondence under constant review.</p><p> </p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 20/11/2014 17:02:47 answering member 3938 label Biography information for Anna Soubry
tabling member	3929 label Biography information for Simon Kirby

155449

registered interest
date	11/11/2014
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Education, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214248
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Department for Education’s process for logging and allocating email and hard copy correspondence has been subjected to ongoing review and improvement over the last four years. A detailed process review was completed recently and more efficient arrangements put in place as part of preparations for the introduction of a new IT system. That system is due to be implemented over the next few months.</p><p> </p><p>The Department aims to respond to all correspondence within 15 working days. Cabinet Office guidance on handling correspondence from Members of Parliament, Members of the House of Lords, MEPs and Members of devolved administrations is available online at the following link: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member constituency Bognor Regis and Littlehampton answering member printed Mr Nick Gibb question first answered 18/11/2014 17:18:19 answering member 111 label Biography information for Nick Gibb
tabling member	3929 label Biography information for Simon Kirby

155464

registered interest
date	11/11/2014
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214251
answer	answer is ministerial correction date of answer 18/11/2014 answer text The Foreign and Commonwealth Office (FCO) continuously reviews the way in which it processes the letters and emails it receives. With regard to the time frame for responding to letters from parliamentarians and members of the public, the FCO follows Cabinet Office guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations, which is available online at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf answering member constituency Aylesbury answering member printed Mr David Lidington question first answered 18/11/2014 16:29:56 answering member 15 label Biography information for Sir David Lidington
tabling member	3929 label Biography information for Simon Kirby

155525

registered interest
date	11/11/2014
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Development, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214253
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>The handling of correspondence is given the highest priority by my Department and procedures are reviewed regularly to maintain standards. We aim to respond to all correspondence within 15 working days</p><p> </p><p> </p><p> </p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at <a href="http://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p> answering member constituency New Forest West answering member printed Mr Desmond Swayne question first answered 20/11/2014 17:04:46 answering member 55 label Biography information for Sir Desmond Swayne
tabling member	3929 label Biography information for Simon Kirby

155550

registered interest
date	11/11/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214254
answer	answer is ministerial correction date of answer 08/12/2014 answer text <p /> <p>The Ministry of Justice uses an in-house data-handling system to log correspondence and assign it to the appropriate team for a response. The team that coordinates responses to the majority of correspondence gather briefly each day to manage their workload. This can involve suggestions from team members for improving processes, including logging. They meet more formally once a month, when improvements can also be proposed. The team meets once a fortnight with Ministers' private offices to review how correspondence is handled and issues monthly management information to members of the senior civil service responsible for correspondence handling in their teams, to focus on performance.</p><p> </p><p>The Department has a 15 working-day target to respond to Members. Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link - <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p> answering member constituency North West Cambridgeshire answering member printed Mr Shailesh Vara question first answered 08/12/2014 17:48:08 answering member 1496 label Biography information for Shailesh Vara
tabling member	3929 label Biography information for Simon Kirby

155562

registered interest
date	11/11/2014
answering body	Scotland Office
answering dept id	2
answering dept short name	Scotland
answering dept sort name	Scotland
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Scotland, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214256
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Scotland Office keeps its logging processes under periodic review and aims to respond to all correspondence within 15 working days.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p><p><strong> </strong></p><p> </p><p> </p><p> </p> answering member constituency Dumfriesshire, Clydesdale and Tweeddale answering member printed David Mundell question first answered 18/11/2014 15:07:03 answering member 1512 label Biography information for David Mundell
tabling member	3929 label Biography information for Simon Kirby

155573

registered interest
date	11/11/2014
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214257
answer	answer is ministerial correction date of answer 19/11/2014 answer text <p><strong> </strong>The Department for Transport aims to respond to 95% of correspondence from MPs and Peers in 20 working days and to 80% of correspondence from members of the public in 20 working days.</p><p> </p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link –</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p><p> </p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 19/11/2014 15:03:07 answering member 3974 label Biography information for Claire Perry
tabling member	3929 label Biography information for Simon Kirby