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155389

registered interest
date	11/11/2014
answering body	Attorney General
answering dept id	88
answering dept short name	Attorney General
answering dept sort name	Attorney General
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Attorney General, how often the Law Officers' Departments reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214244
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>HMCPSI’s records management policy, which covers such processes, is reviewed and published annually. The remaining Law Officers’ Departments do not have a formal schedule for regularly reviewing the logging emails or correspondence, although such processes are monitored and when required are modified to meet business needs.</p><p> </p><p> </p><p> </p><p>All of the Law Officers’ Departments comply with the guidance issued by the Cabinet Office on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations, which is available online at the following link - <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member constituency South Swindon answering member printed Mr Robert Buckland question first answered 20/11/2014 14:04:31 answering member 4106 label Biography information for Sir Robert Buckland
tabling member	3929 label Biography information for Simon Kirby

155400

registered interest
date	11/11/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Innovation and Skills, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214243
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>The Department for Business, Innovation and Skills introduced a new correspondence system in July 2013, at which time all correspondence processes were thoroughly reviewed.</p><p> </p><p>The Department keeps its processes under review.</p><p> </p> answering member constituency East Dunbartonshire answering member printed Jo Swinson question first answered 17/11/2014 11:19:25 answering member 1513 label Biography information for Jo Swinson
tabling member	3929 label Biography information for Simon Kirby

155411

registered interest
date	11/11/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214245
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>My Department aims to respond to all correspondence within 15 working days. Business processes are regularly reviewed to ensure we meet this target.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations will be updated in due course.</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 17/11/2014 16:40:46 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	3929 label Biography information for Simon Kirby

155414

registered interest
date	11/11/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214258
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>HM Treasury continually reviews its processes for logging emails, letters and other correspondence received.</p><p> </p><p> </p><p> </p><p>We take correspondence very seriously and aim to respond to all correspondence requiring a reply within 15 working days of receipt.</p><p> </p><p> </p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link - https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</p><p> </p><p> </p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 20/11/2014 13:52:16 answering member 4117 label Biography information for Andrea Leadsom
tabling member	3929 label Biography information for Simon Kirby

155435

registered interest
date	11/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214246
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>DCMS aims to reply to all correspondence within twenty working days of receipt. Correspondence processes are reviewed regularly to ensure DCMS delivers the best possible service in this area of work. The last review took place in August 2014.</p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 18/11/2014 14:03:10 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	3929 label Biography information for Simon Kirby

155442

registered interest
date	11/11/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214247
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>The Ministry of Defence (MOD) introduced a new IT system for logging and tracking key categories of correspondence in March 2014 when processes for correspondence were thoroughly reviewed. The MOD keeps its processes for logging correspondence under constant review.</p><p> </p> answering member constituency Broxtowe answering member printed Anna Soubry question first answered 20/11/2014 17:02:47 answering member 3938 label Biography information for Anna Soubry
tabling member	3929 label Biography information for Simon Kirby

155449

registered interest
date	11/11/2014
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Education, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214248
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Department for Education’s process for logging and allocating email and hard copy correspondence has been subjected to ongoing review and improvement over the last four years. A detailed process review was completed recently and more efficient arrangements put in place as part of preparations for the introduction of a new IT system. That system is due to be implemented over the next few months.</p><p> </p><p>The Department aims to respond to all correspondence within 15 working days. Cabinet Office guidance on handling correspondence from Members of Parliament, Members of the House of Lords, MEPs and Members of devolved administrations is available online at the following link: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member constituency Bognor Regis and Littlehampton answering member printed Mr Nick Gibb question first answered 18/11/2014 17:18:19 answering member 111 label Biography information for Nick Gibb
tabling member	3929 label Biography information for Simon Kirby

155455

registered interest
date	11/11/2014
answering body	Department for Energy and Climate Change
answering dept id	63
answering dept short name	Energy and Climate Change
answering dept sort name	Energy and Climate Change
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Energy and Climate Change, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214249
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>DECC is committed to ensuring that correspondence is logged efficiently and in a timely manner. When correspondence to the Department is sent in via DECC’s official channels, it is processed by DECC’s central Correspondence Unit.</p><p>The DECC Correspondence Unit conducts regular reviews of its correspondence handling processes (including logging of all correspondence) as part of its ongoing work on continuous improvement, with weekly opportunities for feedback from staff. The DECC Correspondence Unit also meets with Fivium, (the database provider) at least once a year to review enhancements or upgrades, and whether current processes are fit for purpose.</p><p> </p><p> </p><p> </p> answering member constituency Hastings and Rye answering member printed Amber Rudd question first answered 17/11/2014 15:54:56 answering member 3983 label Biography information for Amber Rudd
tabling member	3929 label Biography information for Simon Kirby

155463

registered interest
date	11/11/2014
answering body	Department for Environment, Food and Rural Affairs
answering dept id	13
answering dept short name	Environment, Food and Rural Affairs
answering dept sort name	Environment, Food and Rural Affairs
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Environment, Food and Rural Affairs, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214250
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>Core Defra keeps processes under continuous review to improve the services we provide.</p><p> </p> answering member constituency North Cornwall answering member printed Dan Rogerson question first answered 17/11/2014 13:23:59 answering member 1504 label Biography information for Dan Rogerson
tabling member	3929 label Biography information for Simon Kirby

155464

registered interest
date	11/11/2014
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214251
answer	answer is ministerial correction date of answer 18/11/2014 answer text The Foreign and Commonwealth Office (FCO) continuously reviews the way in which it processes the letters and emails it receives. With regard to the time frame for responding to letters from parliamentarians and members of the public, the FCO follows Cabinet Office guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations, which is available online at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf answering member constituency Aylesbury answering member printed Mr David Lidington question first answered 18/11/2014 16:29:56 answering member 15 label Biography information for Sir David Lidington
tabling member	3929 label Biography information for Simon Kirby