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346854

registered interest
date	27/05/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the average waiting time was for calls to HM Revenue and Customs telephone service in each year for which figures are available.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	13
answer	answer is ministerial correction date of answer 01/06/2015 answer text <p>Details of HM Revenue and Customs (HMRC) telephony performance, including average waiting time, is published quarterly on the GOV.UK website:</p><p> </p><p> </p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p><p> </p><p> </p><p> </p><p>HMRC has performance targets which are regularly monitored. The department is working very hard to improve its service, including reducing demand and opening new online channels for customers so they do not need to pick up to phone.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 4 question first answered 01/06/2015 15:45:55 answering member 1529 label Biography information for Mr David Gauke
tabling member	301 label Biography information for Richard Burden

346855

registered interest
date	27/05/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving: British Nationals Abroad
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, if he will bring forward proposals to ensure that British citizens without internet access who wish to rent cars abroad for periods exceeding 48 hours, or in an emergency, are able to do so in the absence of the paper counterpart to the driving licence.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	14
answer	answer is ministerial correction date of answer 01/06/2015 answer text <p>A telephone service is available for drivers who do not have access to the internet. Drivers can give permission for certain information from their record to be given verbally over the telephone to a nominated person or organisation.</p><p> </p><p>Drivers will also be able to telephone the Driver and Vehicle Licensing Agency to request a secure access code that will allow them to share information electronically from their driver record with third parties.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 01/06/2015 15:49:54 answering member 3996 label Biography information for Andrew Jones
tabling member	301 label Biography information for Richard Burden