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<p>Details of HM Revenue and Customs (HMRC) telephony performance, including average
waiting time, is published quarterly on the GOV.UK website:</p><p> </p><p> </p><p>
</p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators"
target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p><p>
</p><p> </p><p> </p><p>HMRC has performance targets which are regularly monitored.
The department is working very hard to improve its service, including reducing demand
and opening new online channels for customers so they do not need to pick up to phone.</p><p>
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