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<p>Under the Equality Act 2010, DWP must make suitable provision to communicate with
claimants who do not speak English or Welsh (for people residing in Wales), or who
are deaf, hard of hearing or speech impaired.</p><p> </p><p>It is DWP policy to use
an interpreter when we need to communicate with a claimant who:</p><ul><li>cannot
communicate adequately in English (or, in Wales, Welsh);</li><li>has complex needs
and, or may need additional support; and</li><li>cannot provide their own interpreter.</li></ul><p>
</p><p>Since the 1<sup>st</sup> January 2018 Thebigword has provided Foreign Language
and British Sign Language (BSL) services for the DWP staff and customers. All Jobcentres
are able to access the service provided by Thebigword.</p><p> </p><p>The services
available for BSL are face to face interpreting and Video Relay Service. The services
available for foreign language interpreters are face to face interpreting, telephone
interpreting and written translations.</p>
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