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<p>The Government is committed to doing whatever it takes to get our nation through
this crisis and that includes supporting the most vulnerable in our society. To this
end, the Government continues to work closely with financial services regulators as
part of the economic response.</p><p> </p><p>The Financial Conduct Authority (FCA)
has introduced measures supporting consumers in financial difficulty at this time,
and require firms to prioritise vulnerable consumers, including those with poor health.</p><p>
</p><p>In response, firms across the financial services sector have announced a range
of measures to support vulnerable customers and the Government is working with the
FCA to ensure there is continued support. For example, many firms have methods for
trusted third-parties to access cash for vulnerable/self-isolating people, as well
as setting up dedicated phone lines to support them.</p><p> </p><p>Since the COVID-19
crisis has developed, the Government has also worked closely with the FCA on the introduction
of payment deferral periods to provide support to consumers who are facing temporary
cash flow problems as a result of the COVID-19 outbreak.</p>
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