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44879

registered interest
date	25/03/2014
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Department for Education to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6282
answer	answer is ministerial correction date of answer 03/04/2014 answer text <p>The Department for Education's financial position is reviewed every month by the Department's Management Committee.</p> answering member printed Lord Nash question first answered 03/04/2014 12:00:00 answering member 4270 label Biography information for Lord Nash
tabling member	4286 label Biography information for Lord Mendelsohn

44562

registered interest
date	24/03/2014
answering body	Attorney General
answering dept id	88
answering dept short name	Attorney General
answering dept sort name	Attorney General
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Attorney General's Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6219
answer	answer is ministerial correction date of answer 07/04/2014 answer text <p>The Attorney General's Office (AGO) does not have a cost overrun established by the management board above which it merits a budget being tabled at departmental Executive Board. No overruns have been reported to the AGO Executive Board in the last 12 months.</p> answering member printed Lord Wallace of Tankerness question first answered 07/04/2014 12:00:00 answering member 630 label Biography information for Lord Wallace of Tankerness
tabling member	4286 label Biography information for Lord Mendelsohn

44263

registered interest
date	20/03/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Ministry of Justice and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6212
answer	answer is ministerial correction date of answer 03/04/2014 answer text <p> </p><p> </p><p>The Ministry of Justice and its agencies (the National Offender Management Service, the Legal Aid Agency and the Office of the Public Guardian) have conducted the following customer, user and satisfaction surveys in the last 12 months:</p><p> </p><p><strong>Ministry of Justice:</strong></p><ul><li>Pilot postal and telephone survey with civil court customers</li><li>E-questionnaire with individuals and businesses who have brought commercial cases to the rolls building</li><li>Inclusion of questions in the Crime Survey for England and Wales to explore views and experiences of users of our services</li></ul><p>These surveys were not commissioned by the Executive Committee and the findings from these surveys have not been reported to the Committee.</p><p> </p><p><strong>National Offender Management Service:</strong></p><ul><li>The Offender Management Feedback Questionnaire (OMFQ) survey of offenders under probation supervision</li><li>The Measuring the Quality of Prison Life (MQPL) survey of prisoners</li></ul><p>The results of both surveys are reported to the NOMS Agency Board. The OMFQ was agreed at Director level, and the MQPL surveys are undertaken for many years with the agreement of the NOMS Agency Board.</p><p> </p><p> </p><p><strong>Office of the Public Guardian:</strong></p><ul><li>Deputy customer satisfaction survey</li><li>Lasting power of attorney (LPA) customer satisfaction survey</li><li>Digital LPA tool user feedback survey – at the end of the online digital application process</li></ul><p>These surveys were commissioned/approved by the OPG Board, and the survey results have been passed to the board.</p><p> </p><p><strong>Legal Aid Agency:</strong></p><ul><li>Client satisfaction surveys with users of the civil legal aid telephone advice service</li><li>Survey to pilot users of the new civil legal aid online system</li><li>Customer service survey of legal aid providers</li><li>Other ad hoc customer satisfaction surveys</li></ul><p>The findings from the surveys with users of the civil legal aid telephone advice service have been reported to the LAA Board. The remaining surveys have not been reported to or commissioned by the LAA Board.</p><p> </p><p>Her Majesty's Courts and Tribunals Service have not conducted any surveys in the last 12 months.</p> answering member printed Lord Faulks question first answered 03/04/2014 12:00:00 answering member 4183 label Biography information for Lord Faulks
tabling member	4286 label Biography information for Lord Mendelsohn