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<p>There were no breaches of the published service standard at Gatwick on Sunday 4th
January 2015; the maximum immigration queue waiting times on that day were as follows:</p><p>North
Terminal: 35 minutes for non-EEA passengers and 20 minutes for EEA passengers.</p><p>South
Terminal: 32 minutes for non-EEA passengers and 12 minutes for EEA passengers.</p><p>The
published service standard for queue times at the border specifies that 95% of British,
EEA and Swiss passengers should wait no longer than 25 minutes at passport control
and 95% of non-EEA passengers should wait no longer than 45 minutes.</p><p>The operational
managers continually monitor the situation with regard to queuing times to ensure
staff are flexibly deployed in the right numbers at the right times. The security
of the border and the safety of the public are our priorities. At Gatwick, eligible
travellers also have the option of using the e-Passport gates, of which there are
20 (15 in the South Terminal and 5 in the North Terminal), all of which were in operation
on the day in question.</p><p> </p>
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