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1546196

registered interest
date	28/11/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Natural Gas: Pipelines
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment the Health and Safety Executive has made of the safety of steel service pipes in gas distribution networks.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	97640
answer	answer is ministerial correction date of answer 01/12/2022 answer text <p>The Health and Safety Executive (HSE) does not assess the safety of steel service pipes in gas distribution networks. This is the duty of the Gas Distribution Network Operator.</p><p> </p><p>HSE assesses the content of safety cases submitted by gas network operators. Steel service pipelines are acceptable and safety cases will address the Operators management arrangements for these. HSE must accept the safety case prior to operation and Operators then have a duty to conform with their safety case.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 01/12/2022 16:13:16 answering member 4513 label Biography information for Mims Davies
tabling member	3966 label Biography information for Ian Murray

1422823

registered interest
date	18/02/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how her Department monitors (a) feedback and (b) complaints from universal credit claimants.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	125092
answer	answer is ministerial correction date of answer 24/02/2022 answer text <p>Feedback from customers, including insight we gather from complaints, is an important source of learning for DWP.</p><p> </p><p>This includes Universal Credit (UC), where claimant feedback is carefully considered in order to continually refine the UC service and ensure it works for all. Our design teams conduct user research with both our claimants and our staff to identify improvements to the service and to test out planned changes with customers before they are implemented.</p><p> </p><p>The Customer Experience Directorate plays a key role in coordinating learning within the Department, and the Department uses this data to inform decision making. More information about how we do this is available in our 2020/21 Annual Report and Accounts:</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1005399/dwp-annual-report-and-accounts-2020-2021-web-ready.pdf" target="_blank">HC 422 – Department for Work and Pensions – Annual Report and Accounts 2020-21 (publishing.service.gov.uk)</a></p><p> </p><p>This includes DWP’s Customer Experience Survey, which seeks customer feedback about their experience with DWP. This is a survey of customers who have had recent contact with DWP and includes UC claimants.</p><p> </p><p>The most recent findings from the survey are available here, and the findings from the 2020/21 survey will be published in due course.</p><p> </p><p><a href="https://www.gov.uk/government/publications/dwp-claimant-service-and-experience-survey-2018-to-2019--2" target="_blank">DWP claimant service and experience survey 2018 to 2019 - GOV.UK (www.gov.uk)</a></p> answering member constituency Hexham answering member printed Guy Opperman question first answered 24/02/2022 16:33:48 answering member 4142 label Biography information for Guy Opperman
tabling member	3966 label Biography information for Ian Murray

1422824

registered interest
date	18/02/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how her Department monitors (a) satisfaction and (b) employee retention levels among universal credit staff.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	125093
answer	answer is ministerial correction date of answer 24/02/2022 answer text <p>Whilst the department does not directly measure satisfaction, all DWP staff are encouraged to participate in the Annual Civil Service People Survey which does provide us with an Employee Engagement Index to show us how engaged our staff are. The engagement index is designed to show how committed staff are to the department’s goals and values, and how motivated they are in contributing to organisational success.</p><p> </p><p>DWP continually monitors retention in terms of levels of supply against demand across service delivery including Universal Credit staff.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 24/02/2022 16:31:51 answering member 4142 label Biography information for Guy Opperman
tabling member	3966 label Biography information for Ian Murray

1422825

registered interest
date	18/02/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department plans to take steps to improve universal credit service delivery.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	125094
answer	answer is ministerial correction date of answer 23/02/2022 answer text <p>The Department regularly reviews both the numbers of people working in Universal Credit operations and their performance against service standards, and the effectiveness of staff training. Assessments are made in real time to meet any short-term peaks in demand and are also regularly reviewed for longer term improvements to ensure the service continues to meet customer expectations.</p><p> </p><p>The Department gathers and analyses feedback from our stakeholders, which helps drive improvement to the service we deliver; ensuring welfare payments reach those who need them the most.</p> answering member constituency Macclesfield answering member printed David Rutley question first answered 23/02/2022 17:31:42 answering member 4033 label Biography information for David Rutley
tabling member	3966 label Biography information for Ian Murray

1422826

registered interest
date	18/02/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what data her Department holds on the number of universal credit claimants who use online and phone-based services.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	125095
answer	answer is ministerial correction date of answer 25/02/2022 answer text <p>Around 98% of claims are maintained online, with the remaining 2% maintained via telephone.</p><p> </p> answering member constituency Macclesfield answering member printed David Rutley question first answered 25/02/2022 11:33:54 answering member 4033 label Biography information for David Rutley previous answer version 52960 answering member constituency Macclesfield answering member printed David Rutley answering member 4033 label Biography information for David Rutley
tabling member	3966 label Biography information for Ian Murray

1422827

registered interest
date	18/02/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has carried out research on demand for universal credit app-based services.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	125096
answer	answer is ministerial correction date of answer 25/02/2022 answer text <p>We have conducted user research with people using the Universal Credit service and have observed both mobile and PC use of the web service. The primary user need is to be able to successfully access the service and use it to achieve their goal. We can meet this need most successfully by utilising open web standards and a “responsive” service which fits any screen size.</p> answering member constituency Macclesfield answering member printed David Rutley question first answered 25/02/2022 11:28:19 answering member 4033 label Biography information for David Rutley previous answer version 52964 answering member constituency Macclesfield answering member printed David Rutley answering member 4033 label Biography information for David Rutley
tabling member	3966 label Biography information for Ian Murray

1403428

registered interest
date	17/01/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance: Scotland
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of people who have been affected by the underpayment of benefits after transitioning from incapacity benefit to employment and support allowance in each Scottish UK parliamentary constituency.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	105475
answer	answer is ministerial correction date of answer 20/01/2022 answer text <p>I refer the hon. Member to the answer I gave on 19<sup>th</sup> January to question number <a href="https://questions-statements.parliament.uk/written-questions/detail/2022-01-14/104377" target="_blank">104377</a>.</p> answering member constituency Norwich North answering member printed Chloe Smith grouped question UIN 105408 105430 105431 105447 105448 105449 105450 105488 105491 105492 105494 105495 105504 105505 105509 105511 105533 105545 105599 105613 105668 105677 105690 105695 105701 105713 105754 question first answered 20/01/2022 11:12:24 answering member 1609 label Biography information for Chloe Smith
tabling member	3966 label Biography information for Ian Murray

1360690

registered interest
date	18/10/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Scotland
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions her Department has had with the Scottish Government on changing the eligibility criteria to access adult disability payment from the current criteria in personal independence payment.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	58376
answer	answer is ministerial correction date of answer 22/10/2021 answer text <p>The eligibility criteria for Adult Disability Payment are a matter for the Scottish Government. My Department works closely with the Scottish Government to support its implementation of the social security provisions of the Scotland Act 2016.</p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 22/10/2021 10:57:05 answering member 1609 label Biography information for Chloe Smith previous answer version 26009 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
tabling member	3966 label Biography information for Ian Murray

1285723

registered interest
date	10/02/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Cold Weather Payments: Coronavirus Job Retention Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment he has made with regards to extending the cold weather payments to people on furlough to help with fuel bills.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	152473
answer	answer is ministerial correction date of answer 22/02/2021 answer text <p>People on low incomes, including those who are furloughed, are able to apply for Universal Credit (UC), which is one of the qualifying benefits for Cold Weather Payments (CWP). If they qualify for UC and meet the additional eligibility criteria for CWP, they will be paid automatically.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 22/02/2021 13:28:34 answering member 4142 label Biography information for Guy Opperman
tabling member	3966 label Biography information for Ian Murray

1282015

registered interest
date	29/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant of the Answer of 28 January 2021 to Question 142894 on Universal Credit, for what reason her Department will not publish that data.
tabling member constituency	Edinburgh South
tabling member printed	Ian Murray
uin	145774
answer	answer is ministerial correction date of answer 03/02/2021 answer text <p>The Department does not currently make estimates of UC take-up rates.</p><p><strong> </strong></p> answering member constituency Colchester answering member printed Will Quince question first answered 03/02/2021 17:50:53 answering member 4423 label Biography information for Will Quince
tabling member	3966 label Biography information for Ian Murray