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<p>We have been engaging with stakeholders to explore how we can improve the Mandatory
Reconsideration process. We have also recently implemented a new operational approach
in PIP where we are proactively contacting claimants, where appropriate, to see if
there is information that would enable us to change the decision. Early indications
are that this is helping decision makers.</p><p> </p><p>Further to this we have already
been working on reviewing cases at the appeal stage and where new evidence is provided
that changes the decision we are lapsing cases so that claimants don’t need to wait
for a hearing.</p>
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