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<p>DWP is totally committed to delivering good quality services that are accessible
to all customers. We offer services through face to face, telephone and a range of
digital channels, ensuring that the needs of all customer groups are considered. All
DWP digital services meet Government accessibility standards and have assisted digital
plans in place to support customers that need help to apply for benefits online. A
Ministerial Taskforce of disability organisations meets several times a year to advise
and support DWP in making customer information and contact more accessible and understandable.
We have recently amended the “how to claim” pages for all benefits on GOV.UK, to make
it clearer how disabled customers can request information in alternative formats.
DWP is also trialling Video Relay Service and Next Generation Text Services for Deaf
and hard of hearing customers so they receive as good a service from telephony agents
as non-disabled customers. Specialist services are available for relevant groups and
training is given to colleagues to identify and support customers with mental health
conditions and learning difficulties.</p>
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