| answer text |
<p>TPO’s Early Resolution team (ERT) investigates complaints where TPO believes the
complaint may be resolved informally. Over 80% of cases that go to ERT are resolved
there, but where this is not possible, the complaint is passed to TPO’s Adjudication
Team. Cases may then be escalated to the Pensions Ombudsman where the complainant
does not agree with the adjudicator’s decision.</p><p> </p><p>DWP have recently provided
additional funding to TPO towards reducing waiting times. This funding has been used
to create a new casework support team. This has significantly increased case clearances.</p><p>
</p><p>Due to variation in the complexity of cases, TPO does not currently hold validated
data on the average time for cases to pass through the Adjudication Team and Ombudsman.</p><p><strong>
</strong></p>
|
 |
