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answering dept sort name	Work and Pensions
title	House of Commons Tabled Parliamentary Question 2014%2F15 207288
max question first answered	2014-10-23T15:06:09.3638452Z

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registered interest

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exactly:

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answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

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and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

89863

registered interest

date

29/08/2014

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, under what timetable his Department plans to phase out use of telephone lines with the prefix (a) 0845, 0844 and 0843 in accordance with the Cabinet Office guidance on customer service lines published in December 2013 and (b) 03 and 08, where 03 is the primary number under a dual numbering system.

tabling member constituency

Walsall South

tabling member printed

Valerie Vaz

uin

207288

answer

is ministerial correction

date of answer

03/09/2014

answer text

DWP has committed to introduce 0345 numbers and this started on major helplines in March 2014. The Department does not operate any prefixes that begin with 0844 or 0843.For its enquiry helplines, the Department will begin adding the choice of 0345 numbers to their 0845 helplines where its customers call for other reasons, and these are calls that typically take less time to resolve.OFCOM proposals for implementing change to 08 numbers are due to be implemented in June 2015. The changes result in improved charge transparency for some non geographic numbers including 0845. DWP will monitor the impact these changes have on 08 charges.

answering member constituency

Wirral West

answering member printed

Esther McVey

question first answered

03/09/2014 15:53:09

answering member

4084

label	Biography information for Esther McVey

tabling member

4076

label	Biography information for Valerie Vaz