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<p>The DWP is currently implementing Universal Credit. This flagship welfare reform
policy simplifies the benefits regime for working-age people. It replaces 6 former
benefits administered by DWP, HMRC and Local Authorities, with 1 single application
process to DWP. Universal Credit also makes extensive use of digital services to reduce
the extent of form filling for benefit recipients, who can interact with the Department
using an online account.</p><p> </p><p>The introduction of the New State Pension on
6 April 2016 also provided a simpler and more straightforward benefit for pension-age
customers. This is less open to misunderstanding and dispute. State Pension claims
are supported by an, increasingly popular, online claims service alongside a well
established telephony channel. These two channels account for the vast majority of
claims and have significantly reduced form filling. DWP is currently testing a new
claims portal for State Pension to further improve the citizen experience.</p>
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