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<table><tbody><tr><td><p> </p></td><td><p>CMG Headcount/FTE (a)</p></td><td><p>Complaints
Headcount/FTE (b)</p></td></tr><tr><td><p>February 2019</p></td><td><p>7056</p></td><td><p>135</p></td></tr><tr><td><p>March
2018</p></td><td><p>6963</p></td><td><p>184</p></td></tr><tr><td><p>March 2017</p></td><td><p>8066</p></td><td><p>153</p></td></tr><tr><td><p>March
2016</p></td><td><p>8558.2</p></td><td><p>94.5</p></td></tr><tr><td><p>March 2015</p></td><td><p>8442.8</p></td><td><p>111.1</p></td></tr><tr><td><p>March
2014</p></td><td><p>8098.9</p></td><td><p>127.16</p></td></tr><tr><td><p>March 2013</p></td><td><p>6961.8</p></td><td><p>142.5</p></td></tr><tr><td><p>March
2012</p></td><td><p>7528.8</p></td><td><p>175.7</p></td></tr><tr><td><p>March 2011</p></td><td><p>7635.1</p></td><td><p>203.8</p></td></tr></tbody></table><p>
</p><p> </p><p><strong> </strong></p><p>The numbers in column (a) reflects the total
number of people or headcount in Child Maintenance Group.</p><p> </p><p>The numbers
in column (b) are the resource supporting complaints for CMS and CSA. We are unable
to provide a CMS only breakdown as the team deal with both CMS and CSA complaints.
Resourcing in Complaints team is reviewed regularly, with the most recent review completed
in April 2018. However, I can confirm that there are no plans in place at present
to increase staffing in that area.</p><p> </p><p>Prior to 2017 this was counted as
total resource required, however from 2017 this was recorded as headcount i.e. people.
Hence from 2017 the number increases as it began counting number of individuals.</p>
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