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1110739

registered interest
date	09/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 April 2019 to Question 239270 on Personal Independence Payment: Medical Examinations, what is meant by reworked by DWP.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	242874
answer	answer is ministerial correction date of answer 15/04/2019 answer text <p>An assessment report must contain everything necessary for a decision to be made and must be:</p><p>• Fair and impartial, so that it doesn’t compromise decision making</p><p>• Legible and concise</p><p>• In accordance with relevant legislation</p><p>• Comprehensive, clearly explaining the medical issues raised, fully clarifying any contradictions in evidence</p><p>• In plain English and free of medical jargon and unexplained medical abbreviations</p><p>• Complete with no questions unanswered</p><p>After consideration of the full PIP Assessment Report a DWP Case Manager (Decision Maker) will return a case to the Assessment Provider (AP) to be looked at again (rework)</p><ul><li>If any of the above criteria are not met</li><li>if the correct award cannot be reasonably determined from the information in the report or</li><li>if the information provided by the AP to DWP suggests there will be a change to an award/award length and there is no reasonable justification recorded, this could be to increase or decrease the award.</li></ul> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 15/04/2019 09:38:47 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1110741

registered interest
date	09/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 April 2019 to Question 239270 on Personal Independence Payment: Medical Examinations, for what reason claimants are not entitled to access Auditors' Reports.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	242875
answer	answer is ministerial correction date of answer 15/04/2019 answer text <p>The audit reports are a feedback tool for the Providers to ensure their Health Professionals provide good quality assessment reports. These reports are not retained under departmental destruction policy.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 15/04/2019 10:29:29 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1110742

registered interest
date	09/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 April 2019 to Question 239270 on Personal Independence Payment: Medical Examinations, what is contained within an Auditors' Report.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	242876
answer	answer is ministerial correction date of answer 15/04/2019 answer text <p>Audit refers to a comprehensive check of the elements of the assessment, including the evidence collection, further evidence provided and the assessment report completed by the Healthcare Professional. The check is completed against a set of guidelines, set out publicly in the Personal Independence Assessment Guide, to ensure a consistent approach is taken. This ensures assessment reports are adequately justified and provide sufficient information for the department’s Case Managers decisions on entitlement to benefit.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 15/04/2019 10:28:04 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1110746

registered interest
date	09/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many open cases (a) the Child Maintenance Service, and (b) the Child Support Agency have had each year since 2015.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	242879
answer	answer is ministerial correction date of answer 15/04/2019 answer text <p>The latest statistics on the number of child maintenance arrangements managed by the Child Maintenance Service are published in Table 4 of the Child Maintenance Service: August 2013 to September 2018 (experimental) publication, available online at: <a href="https://www.gov.uk/government/statistics/child-maintenance-service-august-2013-to-september-2018-experimental" target="_blank">https://www.gov.uk/government/statistics/child-maintenance-service-august-2013-to-september-2018-experimental</a>.</p><p> </p><p>The latest statistics on the number of cases managed by the Child Support Agency are published in Table 1 of the Child Support Agency quarterly summary of Statistics which are currently available up to December 2018.</p><p>They can be accessed online at: <a href="https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-december-2018" target="_blank">https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-december-2018</a>.”</p> answering member constituency Colchester answering member printed Will Quince question first answered 15/04/2019 10:34:41 answering member 4423 label Biography information for Will Quince
tabling member	4440 label Biography information for Marion Fellows

1109936

registered interest
date	05/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether a claimant of employment support allowance that received a health assessment report audited by her Department is entitled to the (a) original and (b) audited report.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	241449
answer	answer is ministerial correction date of answer 10/04/2019 answer text <p>If a claimant requests a copy of their assessment report they are entitled to receive it. Where an assessment report has been reviewed or reworked by DWP the claimant will receive copies of both the original and audited versions. Please note, the audited version of an assessment report is different from the Auditor's Report produced by the Department about the Assessment Provider. Claimants are not entitled to see Auditor's Reports.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/04/2019 09:44:26 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1109445

registered interest
date	03/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, for what reason the child maintenance service uses a person's gross income and not take home pay when making maintenance calculations.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	240588
answer	answer is ministerial correction date of answer 08/04/2019 answer text <p>When the Child Maintenance Service makes a calculation it is based initially on gross income information received directly from HM Revenue and Customs. Taking information directly from HMRC allows us to capture a wide range of income types received by paying parents. Basing the assessment on gross income data has enabled the Child Maintenance Service to significantly speed up the set-up of new cases which can be key to securing regular payments.</p> answering member constituency Colchester answering member printed Will Quince question first answered 08/04/2019 12:55:59 answering member 4423 label Biography information for Will Quince
tabling member	4440 label Biography information for Marion Fellows

1108750

registered interest
date	01/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Child Maintenance Service: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many (a) points of dissatisfaction and (b) complaints have been logged with the Child Maintenance Service in each year for which information is available.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	239268
answer	answer is ministerial correction date of answer 04/04/2019 answer text <p><strong> </strong></p><p>In terms of volumes of dissatisfactions, the table below refers. This includes all Dissatisfaction actions that have been opened, regardless of the outcome.</p><p><strong> </strong></p><p> </p><table><tbody><tr><td><p>-</p></td><td><p><strong>2015</strong></p></td><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td></tr><tr><td><p><strong>Total Dissatisfactions</strong></p></td><td><p><strong>4,988</strong></p></td><td><p><strong>8,038</strong></p></td><td><p><strong>13,574</strong></p></td><td><p><strong>24,255</strong></p></td></tr><tr><td><p><strong>Caseload at year end</strong></p></td><td><p><strong>180,100</strong></p></td><td><p><strong>291,000</strong></p></td><td><p><strong>391,800</strong></p></td><td><p><strong>463,300</strong></p></td></tr><tr><td><p><strong>% of Caseload</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>2.8%</strong></p></td><td><p><strong>3.5%</strong></p></td><td><p><strong>5.2%</strong></p></td></tr></tbody></table><p> </p><p>The latest statistics on complaints received by the Child Maintenance Service are published in Table 17 of the Child Maintenance Service statistics, which highlights the number of complaints received by the Child Maintenance Service each quarter. It is available online at:</p><p> </p><p><a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme" target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme</a>.”</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/04/2019 11:24:16 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1108751

registered interest
date	01/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Child Maintenance Service: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many members of staff (a) were employed in each year for which information is available and (b) are employed by the Child Maintenance Service to deal with complaints; and whether that Service has plans to employ more such staff.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	239269
answer	answer is ministerial correction date of answer 04/04/2019 answer text <table><tbody><tr><td><p> </p></td><td><p>CMG Headcount/FTE (a)</p></td><td><p>Complaints Headcount/FTE (b)</p></td></tr><tr><td><p>February 2019</p></td><td><p>7056</p></td><td><p>135</p></td></tr><tr><td><p>March 2018</p></td><td><p>6963</p></td><td><p>184</p></td></tr><tr><td><p>March 2017</p></td><td><p>8066</p></td><td><p>153</p></td></tr><tr><td><p>March 2016</p></td><td><p>8558.2</p></td><td><p>94.5</p></td></tr><tr><td><p>March 2015</p></td><td><p>8442.8</p></td><td><p>111.1</p></td></tr><tr><td><p>March 2014</p></td><td><p>8098.9</p></td><td><p>127.16</p></td></tr><tr><td><p>March 2013</p></td><td><p>6961.8</p></td><td><p>142.5</p></td></tr><tr><td><p>March 2012</p></td><td><p>7528.8</p></td><td><p>175.7</p></td></tr><tr><td><p>March 2011</p></td><td><p>7635.1</p></td><td><p>203.8</p></td></tr></tbody></table><p> </p><p> </p><p><strong> </strong></p><p>The numbers in column (a) reflects the total number of people or headcount in Child Maintenance Group.</p><p> </p><p>The numbers in column (b) are the resource supporting complaints for CMS and CSA. We are unable to provide a CMS only breakdown as the team deal with both CMS and CSA complaints. Resourcing in Complaints team is reviewed regularly, with the most recent review completed in April 2018. However, I can confirm that there are no plans in place at present to increase staffing in that area.</p><p> </p><p>Prior to 2017 this was counted as total resource required, however from 2017 this was recorded as headcount i.e. people. Hence from 2017 the number increases as it began counting number of individuals.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/04/2019 14:48:59 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1108755

registered interest
date	01/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether a claimant of personal independence payment that received a health assessment report audited by her Department is entitled to the (a) original and (b) audited report.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	239270
answer	answer is ministerial correction date of answer 04/04/2019 answer text <p>If a claimant requests a copy of their assessment report they are entitled to receive it. Where an assessment report has been reviewed or reworked by DWP the claimant will receive copies of both the original and audited versions. Please note, the audited version of an assessment report is different to the Auditors Report produced by the Department about the Assessment Provider. Claimants are not entitled to see Auditors Reports.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/04/2019 13:29:37 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows