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519365

registered interest
date	18/05/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when he plans to reply to the letter of 15 March 2016 on wage insurance from the hon. Member for Birkenhead.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	37135
answer	answer is ministerial correction date of answer 23/05/2016 answer text <p>My Rt. Hon. Friend the Secretary of State for Work and Pensions (Stephen Crabb) has replied to the Rt. Hon. Member today.</p><p><strong> </strong></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 23/05/2016 14:45:20 answering member 4105 label Biography information for Justin Tomlinson
tabling member	478 label Biography information for Lord Field of Birkenhead

519371

registered interest
date	18/05/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Carer's Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent estimate he has made of the rate of take-up of carer's allowance; and what steps he is taking to improve that rate.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	37081
answer	answer is ministerial correction date of answer 23/05/2016 answer text <p>There are a number of qualifying conditions that have to be met in order for a claimant to receive Carer’s Allowance. These include providing care for 35 hours a week to a disabled person in receipt of a qualifying disability benefit; earning less than £110 net a week; and not being in full time education. There is no basis on which we could accurately make such an assessment on take-up rates given that these and other conditions have to be satisfied to receive Carer’s Allowance, and they can only be tested when an actual claim is made.</p><p> </p><p>Information on Carer’s Allowance is widely available, including on Gov.UK. We have also introduced a new online claiming service for Carer’s Allowance, which was designed using customer insight. This has proved extremely popular with claimants, with around seven out of ten claims now being made that way and customer satisfaction rates of 90 per cent. Performance data is available on Gov.UK at <a href="https://www.gov.uk/performance/carers-allowance" target="_blank">https://www.gov.uk/performance/carers-allowance</a></p><p> </p><p>DWP also works closely with stakeholders to promote Carer’s Allowance, this includes regular engagement with Carers UK; a Carer’s Allowance Unit Outreach Manager who regularly attends events throughout England, Scotland and Wales promoting Carer’s Allowance; and engagement with Carers groups through the DWP National Partnership Team. Further information on Carer’s Allowance is available on Gov.UK at <a href="https://www.gov.uk/carers-allowance" target="_blank">https://www.gov.uk/carers-allowance</a></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 23/05/2016 14:47:15 answering member 4105 label Biography information for Justin Tomlinson
tabling member	478 label Biography information for Lord Field of Birkenhead

519376

registered interest
date	18/05/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Work Capability Assessment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Answer of 9 May 2016 to Question 36280, for what reasons work capability assessments have been cancelled.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	37214
answer	answer is ministerial correction date of answer 23/05/2016 answer text <p>Work Capability Assessments can be cancelled for a wide variety of reasons linked to the need for matching the customer’s own requirements with the availability of all those parts necessary for an assessment to take place. Over half of all cancellations are customer instigated cancellations.</p><p> </p><p>Where the cancellations are instigated by DWP we will rearrange the appointment at a convenient time for the customer.</p> answering member constituency Witham answering member printed Priti Patel question first answered 23/05/2016 16:53:00 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead

519377

registered interest
date	18/05/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when he expects to reply to the letter of 1 March 2016 from the Rt hon. Member for Birkenhead on the recommendations made by the All-Party Parliamentary Group on Hunger.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	37215
answer	answer is ministerial correction date of answer 23/05/2016 answer text <p>My Rt. Hon. Friend the Secretary of State for Work and Pensions (Stephen Crabb) has replied to the Rt. Hon. Member today.</p><p><strong> </strong></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 23/05/2016 14:43:01 answering member 4105 label Biography information for Justin Tomlinson
tabling member	478 label Biography information for Lord Field of Birkenhead

519378

registered interest
date	18/05/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Work Capability Assessment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many pieces of recording equipment are available in each region of the UK for the purposes of recording work capability assessments.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	37212
answer	answer is ministerial correction date of answer 23/05/2016 answer text <p>Centre for Health and Disability Assessments offer audio recordings to customers who request them in advance, or on the day, and recording machines are now available at every assessment centre. For every 10,000 Work Capability Assessments completed the Department receives an average of 66 requests for an audio recorded assessment.</p><p> </p><p>There are currently 24 audio-recording machines in Scotland and the North East; 43 in North and Central England; 39 in Wales and the West, and; 22 in London and South England, totalling 128 for Great Britain.</p><p><strong> </strong></p><p>(Source: Centre for Health Disability Assessments)</p> answering member constituency Witham answering member printed Priti Patel question first answered 23/05/2016 16:40:20 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead

517250

registered interest
date	03/05/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Work Capability Assessment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many work capability assessments have been cancelled or rearranged in each of the last five years; and what the (a) shortest, (b) average and (c) longest period of time was before such an appointment was rearranged.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	36280
answer	answer is ministerial correction date of answer 09/05/2016 answer text <p>Around 55% of all cancelled appointments are customer instigated cancellations.</p><p> </p><p>On 1 March 2015, a new provider took over the Work Capability Assessment contract in which the Department had set a far higher target for face-to-face assessments than that for the previous contract holder. In order to achieve its target the new provider increased the number of assessments undertaken by 29% over that undertaken in the previous year. This led to more people being seen more quickly but with a subsequent rise in the number of cancellations.</p><p> </p><p>Cancelled/Re-arranged Work Capability Assessments in the last five years are shown in the table below:</p><p> </p><table><tbody><tr><td><p>Period</p></td><td><p>Number of Cancelled Appointments</p></td></tr><tr><td><p>1 May 2011 to 30 Apr 2012</p></td><td><p>377,122</p></td></tr><tr><td><p>1 May 2012 to 30 Apr 2013</p></td><td><p>509,653</p></td></tr><tr><td><p>1 May 2013 to 30 Apr 2014</p></td><td><p>398,133</p></td></tr><tr><td><p>1 May 2014 to 30 Apr 2015</p></td><td><p>333,990</p></td></tr><tr><td><p>1 May 2015 to 30 Apr 2016</p></td><td><p>505,950</p></td></tr></tbody></table><p> </p><p>(Source: Centre for Health Disability Assessments)</p><p> </p><p>Information on the shortest, average and longest period of time before appointments are re-arranged is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Witham answering member printed Priti Patel question first answered 09/05/2016 16:35:11 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead

516373

registered interest
date	27/04/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average (a) waiting time and (b) total call time is for calls made to the 0345 numbers operated by his Department.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	35806
answer	answer is ministerial correction date of answer 04/05/2016 answer text <p>Please see table below for calls made to the Department on the 0345 number;</p><p> </p><p> </p><p> </p><table><tbody><tr><td colspan="2"><p>March 2016</p></td></tr><tr><td><p>Average time to answer 0345 calls</p></td><td><p>03:21</p></td></tr><tr><td><p>Average call duration for 0345 calls</p></td><td><p>04:55</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p><strong>Notes</strong></p><p> </p><p>Calls to Working Age Benefits, Pensions Age Benefits, Disability Benefits and Universal Credit are included in the above information. The data does not include calls to customers making a claim for benefits as these are made on Freephone 0800 numbers.</p><p> </p><p>The data provided does not include calls handled by outsourced providers as they are not required to supply data to us on average call duration.</p><p> </p><p>Source</p><p>Department for Work and Pensions Operational Management Information Statistics</p> answering member constituency Witham answering member printed Priti Patel question first answered 04/05/2016 10:18:23 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead

513753

registered interest
date	18/04/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many claimants making the transition from employment and support allowance to jobseeker's allowance have received a decision assurance call; and what the outcome was of each such call.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	34363
answer	answer is ministerial correction date of answer 21/04/2016 answer text <p>The information requested is not readily available and could only be provided at disproportionate cost.</p><p> </p> answering member constituency Witham answering member printed Priti Patel question first answered 21/04/2016 15:18:20 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead

513110

registered interest
date	14/04/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will estimate the number of working couples who in 2020-21 will be eligible for universal credit and who will receive more if they are living apart than if they are living together; and if he will make a statement.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	34088
answer	answer is ministerial correction date of answer 20/04/2016 answer text <p>We do not issue forecasts of these volumes. The number of working couples on Universal Credit and their circumstances will vary according to a number of factors, such as the economic climate. Even if this data were published, such forecasts will change over time.</p> answering member constituency Witham answering member printed Priti Patel question first answered 20/04/2016 16:02:37 answering member 4066 label Biography information for Priti Patel previous answer version 56249 answering member constituency Witham answering member printed Priti Patel answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead

487117

registered interest
date	24/03/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of new claims for (a) jobseeker's allowance and (b) employment and support allowance were processed within (i) 10 days and (ii) 16 days in the most recent 12 months for which data is available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	32486
answer	answer is ministerial correction date of answer 11/04/2016 answer text <p>The information requested is shown in the table below.</p><table><tbody><tr><td><p> </p></td><td><p><strong>Mar 2015</strong></p></td><td><p><strong>Apr 2015</strong></p></td><td><p><strong>May 2015</strong></p></td><td><p><strong>Jun 2015</strong></p></td><td><p><strong>Jul 2015</strong></p></td><td><p><strong>Aug 2015</strong></p></td><td><p><strong>Sep 2015</strong></p></td><td><p><strong>Oct 2015</strong></p></td><td><p><strong>Nov 2015</strong></p></td><td><p><strong>Dec 2015</strong></p></td><td><p><strong>Jan 2016</strong></p></td><td><p><strong>Feb 2016</strong></p></td></tr><tr><td><p><strong>ESA claims processed in 16 days</strong></p></td><td><p>75,437</p></td><td><p>61,547</p></td><td><p>57,693</p></td><td><p>64,304</p></td><td><p>66,640</p></td><td><p>57,921</p></td><td><p>67,286</p></td><td><p>68,608</p></td><td><p>66,937</p></td><td><p>59,671</p></td><td><p>65,356</p></td><td><p>65,799</p></td></tr><tr><td><p><strong>ESA % claims processed in 16 days</strong></p></td><td><p>94.3%</p></td><td><p>94.0%</p></td><td><p>93.6%</p></td><td><p>94.2%</p></td><td><p>94.2%</p></td><td><p>94.2%</p></td><td><p>94.0%</p></td><td><p>93.5%</p></td><td><p>94.0%</p></td><td><p>93.0%</p></td><td><p>94.0%</p></td><td><p>93.8%</p></td></tr><tr><td><p><strong>ESA claims processed in 10 days</strong></p></td><td><p>71,039</p></td><td><p>57,797</p></td><td><p>54,564</p></td><td><p>60,980</p></td><td><p>63,350</p></td><td><p>54,751</p></td><td><p>63,448</p></td><td><p>64,874</p></td><td><p>63,172</p></td><td><p>56,129</p></td><td><p>62,445</p></td><td><p>61,682</p></td></tr><tr><td><p><strong>ESA % claims processed in 10 days</strong></p></td><td><p>88.8%</p></td><td><p>88.3%</p></td><td><p>88.5%</p></td><td><p>89.3%</p></td><td><p>89.6%</p></td><td><p>89.1%</p></td><td><p>88.6%</p></td><td><p>88.5%</p></td><td><p>88.7%</p></td><td><p>87.5%</p></td><td><p>89.8%</p></td><td><p>87.9%</p></td></tr><tr><td><p><strong>JSA claims processed in 16 days</strong></p></td><td><p>162,277</p></td><td><p>145,388</p></td><td><p>128,763</p></td><td><p>140,397</p></td><td><p>152,020</p></td><td><p>125,789</p></td><td><p>140,787</p></td><td><p>140,113</p></td><td><p>129,424</p></td><td><p>106,747</p></td><td><p>135,544</p></td><td><p>119,028</p></td></tr><tr><td><p><strong>JSA % claims processed in 16 days</strong></p></td><td><p>96.9%</p></td><td><p>97.1%</p></td><td><p>97.7%</p></td><td><p>97.9%</p></td><td><p>97.7%</p></td><td><p>97.7%</p></td><td><p>97.6%</p></td><td><p>96.9%</p></td><td><p>97.6%</p></td><td><p>97.8%</p></td><td><p>98.0%</p></td><td><p>95.5%</p></td></tr><tr><td><p><strong>JSA claims processed in 10 days</strong></p></td><td><p>152,973</p></td><td><p>137,019</p></td><td><p>122,136</p></td><td><p>132,386</p></td><td><p>142,162</p></td><td><p>118,331</p></td><td><p>130,165</p></td><td><p>130,794</p></td><td><p>122,034</p></td><td><p>100,038</p></td><td><p>125,329</p></td><td><p>102,447</p></td></tr><tr><td><p><strong>JSA % claims processed in 10 days</strong></p></td><td><p>91.4%</p></td><td><p>91.5%</p></td><td><p>92.6%</p></td><td><p>92.3%</p></td><td><p>91.4%</p></td><td><p>91.9%</p></td><td><p>90.2%</p></td><td><p>90.5%</p></td><td><p>92.1%</p></td><td><p>91.7%</p></td><td><p>90.6%</p></td><td><p>82.2%</p></td></tr></tbody></table><p><strong>Source</strong></p><p>Management Information System Programme (MISP). MISP is a Departmental performance management, data capture and reporting tool.</p><p> </p><p><strong> </strong></p> answering member constituency Witham answering member printed Priti Patel question first answered 11/04/2016 16:47:52 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead