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1505327

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Email and Internet
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will make it her policy to introduce either (a) direct email addresses or (b) a contact webform to allow claimants of social security benefits other than Universal Credit to (i) notify their local Job Centre Plus office of a change of circumstances and (ii) request a call back from a benefits advisor.
tabling member constituency	St Albans
tabling member printed	Daisy Cooper
uin	48497
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>DWP is currently working with Digital colleagues to develop a contact webform for customers to notify changes of circumstances regarding their benefits.</p><p> </p> answering member constituency Macclesfield answering member printed David Rutley question first answered 16/09/2022 13:34:49 answering member 4033 label Biography information for David Rutley
tabling member	4769 label Biography information for Daisy Cooper

1505431

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Visual Impairment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the cost of deploying (a) screen readers, (b) speech recognition software and (c) screen magnification software to customer computer kiosks in jobcentres.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48243
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>We do not hold the information requested around costs for deployment of screen readers, speech recognition software and screen magnification software to our computers for use by customers. This is because the computers contain these products as a standard feature and were not purchased separately. These products are kept up to date and maintained in line with updates to the system as a whole.</p><p> </p><p>DWP has completed an upgrade of all Customer Computers across the whole Jobcentre network which means that all devices provided for use by customers have the standard accessibility features available such as being able to change the screen size &amp; colour, replacing sounds with screen alerts, converting sounds to text and using the screen reader to read text.</p><p> </p><p>We now have over 7973 devices across our estate, registered with these accessibility features. The numbers of computers available for customers to use in jobcentres will differ between larger and smaller offices. We also constantly review the number of computers available and have capacity to increase the number of devices quickly, if the need arises.</p><p> </p><p>The software in use on these machines is continually upgraded as and when required to ensure their continued use for customers. In addition to this further support is available to customers where reasonable adjustments are identified and recorded. Each Jobcentre District Office has been provided with the following items for use by customers if requested:</p><p> </p><ul><li>A keyboard with larger keys</li><li>A large trackball mouse</li><li>Headphones. However, many people will want to use their own</li></ul><p> </p><p>We have opened a number of new sites across the estate to support delivery of face to face public services. As part of this work, Customer Computers are available in these sites.</p><p> </p><p>We have also improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices if they prefer, to access internet services.</p><p /><p><strong> </strong></p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 48244 48245 48247 48248 48249 question first answered 16/09/2022 14:22:41 answering member 4401 label Biography information for Victoria Prentis
tabling member	411 label Biography information for Mr Barry Sheerman

1505433

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to provide disabled jobseekers with access to (a) screen readers, (b) speech recognition software and (c) screen magnification software.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48244
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>We do not hold the information requested around costs for deployment of screen readers, speech recognition software and screen magnification software to our computers for use by customers. This is because the computers contain these products as a standard feature and were not purchased separately. These products are kept up to date and maintained in line with updates to the system as a whole.</p><p> </p><p>DWP has completed an upgrade of all Customer Computers across the whole Jobcentre network which means that all devices provided for use by customers have the standard accessibility features available such as being able to change the screen size &amp; colour, replacing sounds with screen alerts, converting sounds to text and using the screen reader to read text.</p><p> </p><p>We now have over 7973 devices across our estate, registered with these accessibility features. The numbers of computers available for customers to use in jobcentres will differ between larger and smaller offices. We also constantly review the number of computers available and have capacity to increase the number of devices quickly, if the need arises.</p><p> </p><p>The software in use on these machines is continually upgraded as and when required to ensure their continued use for customers. In addition to this further support is available to customers where reasonable adjustments are identified and recorded. Each Jobcentre District Office has been provided with the following items for use by customers if requested:</p><p> </p><ul><li>A keyboard with larger keys</li><li>A large trackball mouse</li><li>Headphones. However, many people will want to use their own</li></ul><p> </p><p>We have opened a number of new sites across the estate to support delivery of face to face public services. As part of this work, Customer Computers are available in these sites.</p><p> </p><p>We have also improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices if they prefer, to access internet services.</p><p /><p><strong> </strong></p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 48243 48245 48247 48248 48249 question first answered 16/09/2022 14:22:41 answering member 4401 label Biography information for Victoria Prentis
tabling member	411 label Biography information for Mr Barry Sheerman

1505434

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Assistive Technology
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department plans to take steps to improve the provision of assistive technology in jobcentres.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48245
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>We do not hold the information requested around costs for deployment of screen readers, speech recognition software and screen magnification software to our computers for use by customers. This is because the computers contain these products as a standard feature and were not purchased separately. These products are kept up to date and maintained in line with updates to the system as a whole.</p><p> </p><p>DWP has completed an upgrade of all Customer Computers across the whole Jobcentre network which means that all devices provided for use by customers have the standard accessibility features available such as being able to change the screen size &amp; colour, replacing sounds with screen alerts, converting sounds to text and using the screen reader to read text.</p><p> </p><p>We now have over 7973 devices across our estate, registered with these accessibility features. The numbers of computers available for customers to use in jobcentres will differ between larger and smaller offices. We also constantly review the number of computers available and have capacity to increase the number of devices quickly, if the need arises.</p><p> </p><p>The software in use on these machines is continually upgraded as and when required to ensure their continued use for customers. In addition to this further support is available to customers where reasonable adjustments are identified and recorded. Each Jobcentre District Office has been provided with the following items for use by customers if requested:</p><p> </p><ul><li>A keyboard with larger keys</li><li>A large trackball mouse</li><li>Headphones. However, many people will want to use their own</li></ul><p> </p><p>We have opened a number of new sites across the estate to support delivery of face to face public services. As part of this work, Customer Computers are available in these sites.</p><p> </p><p>We have also improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices if they prefer, to access internet services.</p><p /><p><strong> </strong></p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 48243 48244 48247 48248 48249 question first answered 16/09/2022 14:22:41 answering member 4401 label Biography information for Victoria Prentis
tabling member	411 label Biography information for Mr Barry Sheerman

1505435

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether any of the training modules for (a) Work Coaches and (b) Disability Employment Advisers have been coproduced by disabled people.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48246
answer	answer is ministerial correction date of answer 20/09/2022 answer text <p>All DWP learning for Work Coaches and Disability Employment Advisers is designed in partnership with Work Psychologists, external organisations such as MIND, (a national charity providing mental health information and support), RNIB, (Royal National Institute of Blind People), SENSE, (a national charity set-up to support people who are deafblind or have other complex disabilities), and National Autistic Society alongside DWP staff who have a variety of disabilities to ensure that learning is not only accessible to all but is sensitive to everyone’s requirements regardless of abilities/disabilities.</p><p> </p><p>DWP are also working with Microsoft to provide Accessibility Fundamentals learning which helps work coaches / DEAs understand the various features in Microsoft that can be used to make opportunities more accessible for all our customers.</p> answering member constituency Hertford and Stortford answering member printed Julie Marson question first answered 20/09/2022 14:33:23 answering member 4768 label Biography information for Julie Marson
tabling member	411 label Biography information for Mr Barry Sheerman

1505436

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether the Department offers support to disabled jobseekers who require assistive technology in order to look for work and who cannot afford the cost of buying that technology.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48247
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>We do not hold the information requested around costs for deployment of screen readers, speech recognition software and screen magnification software to our computers for use by customers. This is because the computers contain these products as a standard feature and were not purchased separately. These products are kept up to date and maintained in line with updates to the system as a whole.</p><p> </p><p>DWP has completed an upgrade of all Customer Computers across the whole Jobcentre network which means that all devices provided for use by customers have the standard accessibility features available such as being able to change the screen size &amp; colour, replacing sounds with screen alerts, converting sounds to text and using the screen reader to read text.</p><p> </p><p>We now have over 7973 devices across our estate, registered with these accessibility features. The numbers of computers available for customers to use in jobcentres will differ between larger and smaller offices. We also constantly review the number of computers available and have capacity to increase the number of devices quickly, if the need arises.</p><p> </p><p>The software in use on these machines is continually upgraded as and when required to ensure their continued use for customers. In addition to this further support is available to customers where reasonable adjustments are identified and recorded. Each Jobcentre District Office has been provided with the following items for use by customers if requested:</p><p> </p><ul><li>A keyboard with larger keys</li><li>A large trackball mouse</li><li>Headphones. However, many people will want to use their own</li></ul><p> </p><p>We have opened a number of new sites across the estate to support delivery of face to face public services. As part of this work, Customer Computers are available in these sites.</p><p> </p><p>We have also improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices if they prefer, to access internet services.</p><p /><p><strong> </strong></p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 48243 48244 48245 48248 48249 question first answered 16/09/2022 14:22:41 answering member 4401 label Biography information for Victoria Prentis
tabling member	411 label Biography information for Mr Barry Sheerman

1505437

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Assistive Technology
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many jobcentres have specialist assistive technology installed on their customer computer kiosks.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48248
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>We do not hold the information requested around costs for deployment of screen readers, speech recognition software and screen magnification software to our computers for use by customers. This is because the computers contain these products as a standard feature and were not purchased separately. These products are kept up to date and maintained in line with updates to the system as a whole.</p><p> </p><p>DWP has completed an upgrade of all Customer Computers across the whole Jobcentre network which means that all devices provided for use by customers have the standard accessibility features available such as being able to change the screen size &amp; colour, replacing sounds with screen alerts, converting sounds to text and using the screen reader to read text.</p><p> </p><p>We now have over 7973 devices across our estate, registered with these accessibility features. The numbers of computers available for customers to use in jobcentres will differ between larger and smaller offices. We also constantly review the number of computers available and have capacity to increase the number of devices quickly, if the need arises.</p><p> </p><p>The software in use on these machines is continually upgraded as and when required to ensure their continued use for customers. In addition to this further support is available to customers where reasonable adjustments are identified and recorded. Each Jobcentre District Office has been provided with the following items for use by customers if requested:</p><p> </p><ul><li>A keyboard with larger keys</li><li>A large trackball mouse</li><li>Headphones. However, many people will want to use their own</li></ul><p> </p><p>We have opened a number of new sites across the estate to support delivery of face to face public services. As part of this work, Customer Computers are available in these sites.</p><p> </p><p>We have also improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices if they prefer, to access internet services.</p><p /><p><strong> </strong></p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 48243 48244 48245 48247 48249 question first answered 16/09/2022 14:22:41 answering member 4401 label Biography information for Victoria Prentis
tabling member	411 label Biography information for Mr Barry Sheerman

1505438

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, in how many jobcentres are each of the following forms of specialist assistive technology installed for customer use: (a) Screen reader (b) Speech recognition software (c) Screen magnification software.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48249
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>We do not hold the information requested around costs for deployment of screen readers, speech recognition software and screen magnification software to our computers for use by customers. This is because the computers contain these products as a standard feature and were not purchased separately. These products are kept up to date and maintained in line with updates to the system as a whole.</p><p> </p><p>DWP has completed an upgrade of all Customer Computers across the whole Jobcentre network which means that all devices provided for use by customers have the standard accessibility features available such as being able to change the screen size &amp; colour, replacing sounds with screen alerts, converting sounds to text and using the screen reader to read text.</p><p> </p><p>We now have over 7973 devices across our estate, registered with these accessibility features. The numbers of computers available for customers to use in jobcentres will differ between larger and smaller offices. We also constantly review the number of computers available and have capacity to increase the number of devices quickly, if the need arises.</p><p> </p><p>The software in use on these machines is continually upgraded as and when required to ensure their continued use for customers. In addition to this further support is available to customers where reasonable adjustments are identified and recorded. Each Jobcentre District Office has been provided with the following items for use by customers if requested:</p><p> </p><ul><li>A keyboard with larger keys</li><li>A large trackball mouse</li><li>Headphones. However, many people will want to use their own</li></ul><p> </p><p>We have opened a number of new sites across the estate to support delivery of face to face public services. As part of this work, Customer Computers are available in these sites.</p><p> </p><p>We have also improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices if they prefer, to access internet services.</p><p /><p><strong> </strong></p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 48243 48244 48245 48247 48248 question first answered 16/09/2022 14:22:41 answering member 4401 label Biography information for Victoria Prentis
tabling member	411 label Biography information for Mr Barry Sheerman

1505440

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what topics are covered in the initial training received by disability employment advisers.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48251
answer	answer is ministerial correction date of answer 20/09/2022 answer text <p>All Disability Employment Advisers (DEA) undertake full Work Coach learning prior to receiving DEA specific learning to ensure they understand the health and complex needs of our customers.</p><p> </p><p>The DEA learning consists of number of workshops to allow a learn-consolidate-learn approach:</p><p> </p><p><strong>Workshop One</strong></p><p>Knowledge to Support Others</p><p>Tools, resources, and support</p><p>The Equality Act (2010)</p><p>Disabilities and health conditions</p><p>Disability models and perceptions</p><p>Discrimination, prejudice, and stereotyping</p><p>Types of discrimination</p><p>Challenging inequalities</p><p>Consolidation and Presenting with Impact</p><p> </p><p><strong>Workshop Two</strong></p><p>Review of consolidation</p><p>Support and provision</p><p>Disability Hub</p><p>Advocacy</p><p>Review and close</p><p> </p><p><strong>Workshop Three</strong></p><p>Coaching peers</p><p>Case conferencing</p><p>3-way interviewing</p><p>Review and next steps</p><p> </p><p><strong> </strong></p><p><strong>Workshop Four</strong></p><p>Working with Partners</p><p>Employer Engagement</p><p>Retention</p><p>Skills Exercise</p><p> </p><p>All staff must also undertake specific ‘Mental Health’ learning for Coaching.</p> answering member constituency Hertford and Stortford answering member printed Julie Marson question first answered 20/09/2022 14:28:00 answering member 4768 label Biography information for Julie Marson
tabling member	411 label Biography information for Mr Barry Sheerman

1505441

registered interest
date	06/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent estimate the Department has made of the average waiting time to see a disability employment adviser.
tabling member constituency	Huddersfield
tabling member printed	Mr Barry Sheerman
uin	48252
answer	answer is ministerial correction date of answer 16/09/2022 answer text <p>Disability Employment Advisors (DEAs) work alongside Jobcentre Work Coaches to support claimants - providing expert knowledge on how to support customers who have a health condition or disability and building the skills and capability of Work Coaches. DEA’s can also directly support customers with health conditions and disabilities where this can benefit the customer. Every Work Coach in every Jobcentre has access to a DEA.</p><p> </p><p>We do not collect data on average waiting times, however, customers will have regular contact with their Work Coach who can case conference with a DEA to discuss how best to support the customer and arrange access to the DEA at the earliest availability.</p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 16/09/2022 13:45:14 answering member 4401 label Biography information for Victoria Prentis
tabling member	411 label Biography information for Mr Barry Sheerman