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<p>The Work and Health Decision Making Directorate makes decisions on benefit entitlement
for Employment and Support Allowance (ESA) and Universal Credit (UC) customers who
have failed to attend Work Capability Assessments.</p><p>Whilst we would be able to
ascertain the total number of ESA claims closed for failing to attend a Work Capability
Assessment without good cause, this would incur disproportionate costs. Further, the
information would not provide details of how many of those customers were vulnerable
or how many received a home visit. To obtain the details requested would require scrutiny
of thousands of individual claims. Therefore, the information requested is not readily
available and to provide it would incur disproportionate costs.</p><p>In respect of
Universal Credit claims, these are not closed as a result of the claimant failing
to attend the Work Capability Assessment. Where a decision is made that the claimant
failed to attend without good cause, the claimant’s health journey is ended and their
work conditions are changed accordingly. Information about the number of claims referred
for a home visit during the decision making process is not collated. To obtain this
information would incur disproportionate costs.</p>
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