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1000268

registered interest
date	02/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	187381
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/11/2018 14:57:29 answering member 4142 label Biography information for Guy Opperman
tabling member	4672 label Biography information for Ged Killen

946919

registered interest
date	23/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 June 2018 to Question 146980 on State Retirement Pensions: Females, what the average length of time taken was for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office, (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	167406
answer	answer is ministerial correction date of answer 04/09/2018 answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 47 weeks; and (c) following allocation to an investigation case manager the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/09/2018 11:15:41 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4672 label Biography information for Ged Killen

946920

registered interest
date	23/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent estimate has she made of the number of women who have seen an increase in the age threshold at which they can claim their state pension as a result of the Government's reforms to the equalisation of the state pension age.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	167407
answer	answer is ministerial correction date of answer 04/09/2018 answer text <p>The decision to equalise the State Pension age for men and women dates back to 1995 and has been supported by Coalition, Labour and Conservative governments since then.</p><p>The Office for National Statistics publishes annual mid-year population estimates for the UK and its constituent countries. These detail persons by single year of age and sex. The most recent data is for mid-2017 and was released in June 2018. It can be found at the below link:</p><p><a href="https://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/datasets/populationestimatesforukenglandandwalesscotlandandnorthernireland" target="_blank">https://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/datasets/populationestimatesforukenglandandwalesscotlandandnorthernireland</a></p><p> </p><p>The State Pension age is currently 64 years and 9 months for women and 65 for men. Female State Pension age will reach 65 in November 2018. State Pension age for women and men will then start to increase to reach 66 by September 2020.</p><p>The State Pension age timetable, showing when people with different dates of birth reach State Pension age, is available at:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310231/spa-timetable.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310231/spa-timetable.pdf</a></p> answering member constituency Hexham answering member printed Guy Opperman question first answered 04/09/2018 11:24:25 answering member 4142 label Biography information for Guy Opperman
tabling member	4672 label Biography information for Ged Killen

909436

registered interest
date	22/05/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the average length of time taken for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	146980
answer	answer is ministerial correction date of answer 04/06/2018 answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 44 week; and (c) following allocation to an investigation case manger the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 04/06/2018 14:55:04 answering member 4495 label Biography information for Kit Malthouse
tabling member	4672 label Biography information for Ged Killen

855742

registered interest
date	05/03/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 22 February 2018 to Question 128116, what the average time taken is between (a) a complaint being received on the equalisation of the state pension age and (b) the completion of checks on that complaint to establish it can be accepted for examination by her Department's independent case examiner.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	131048
answer	answer is ministerial correction date of answer 08/03/2018 answer text <p>The average time taken from receipt of a complaint about the equalisation of the state pension age, to the point at which the Independent Case Examiner’s Office makes a decision on whether it can be accepted for examination is currently 4 weeks.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 08/03/2018 11:15:52 answering member 4495 label Biography information for Kit Malthouse
tabling member	4672 label Biography information for Ged Killen

850313

registered interest
date	26/02/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 22 February 2018 to Question 128116, on State Retirement Pensions: Females, what steps her Department plans to take to address the outstanding complaints in a timely fashion and whether she (a) is seeking more funding for that purpose and (b) plans to appoint more investigator staff.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	129881
answer	answer is ministerial correction date of answer 01/03/2018 answer text <p>The Independent Case Examiner’s Office has established a dedicated team of investigation case managers from within existing resources, to examine this group of complaints. The resources allocated to the Office are reviewed on an annual basis; however, there are no plans to seek additional funding or appoint more investigation staff to consider this group of complaints.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 01/03/2018 14:37:02 answering member 4495 label Biography information for Kit Malthouse
tabling member	4672 label Biography information for Ged Killen

850314

registered interest
date	26/02/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 22 February 2018 to Question 128116, on State Retirement Pensions: Females, how many complaints have been dismissed while undergoing checks to establish if they can be accepted for examination since 2 October 2017.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	129882
answer	answer is ministerial correction date of answer 01/03/2018 answer text <p>Between 2 October 2017 and 20 February 2018, the Independent Case Examiner’s Office declined to accept 243 complaints concerning the equalisation of State Pension age, as a result of checks to see if the complaint could be accepted for examination.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 01/03/2018 14:29:02 answering member 4495 label Biography information for Kit Malthouse
tabling member	4672 label Biography information for Ged Killen

850315

registered interest
date	26/02/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints received by the Independent Complaint Examiner on the equalisation of the state pension age since 2 October 2017; and how many of these complaints (a) have been resolved and (b) were not progressed to investigation.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	129883
answer	answer is ministerial correction date of answer 01/03/2018 answer text <p>We have interpreted this question as a request for information about: the number of complaints received about the equalisation of State Pension age between 2 October 2017 and 27 February 2018; the number investigations concluded into complaints about the equalisation of State Pension age between 2 October 2017 and 27 February 2018; and the total number of complaints about the equalisation of State Pension retirement age outstanding at 27 February 2018 (including those undergoing checks to determine whether the complaint can be accepted for examination; those awaiting examination; and those being investigated).</p><p> </p><p>Between 2 October 2017 and 27 February 2018 the Independent Case Examiner’s Office received 1,476 complaints and concluded 52 investigations into complaints about the equalisation of State Pension age. On 27 February 2018, the Office had 2,492 outstanding complaints about the equalisation of state pension retirement age.</p><p> </p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 01/03/2018 13:30:15 answering member 4495 label Biography information for Kit Malthouse
tabling member	4672 label Biography information for Ged Killen

850316

registered interest
date	26/02/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, the average number of complaints reported to the Independent Case Examiner on the equalisation of the state pension age per month since 2 October 2017.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	129884
answer	answer is ministerial correction date of answer 01/03/2018 answer text <p>Since October 2017, the Independent Case Examiner’s Office has received on average 295 complaints a month concerning the equalisation of State Pension age.</p><p> </p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 01/03/2018 15:12:51 answering member 4495 label Biography information for Kit Malthouse
tabling member	4672 label Biography information for Ged Killen

850317

registered interest
date	26/02/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what resources are available to the Independent Case Examiner for investigating complaints on the equalisation of the state pension age in terms of (a) number of staff, (b) operating budget and (c) cross departmental resources.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	129885
answer	answer is ministerial correction date of answer 01/03/2018 answer text <p>The Independent Case Examiner’s Office does not have a dedicated operating budget, or cross departmental resource available, for processing complaints concerning the equalisation of State Pension age. However there is a dedicated team of three investigation case managers tasked with investigating this group of complaints.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 01/03/2018 15:06:24 answering member 4495 label Biography information for Kit Malthouse
tabling member	4672 label Biography information for Ged Killen