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984449

registered interest
date	09/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints on pensions have been received from women born in the 1950s.
tabling member constituency	Scunthorpe
tabling member printed	Nic Dakin
uin	177288
answer	answer is ministerial correction date of answer 17/10/2018 answer text <p>As of the 10 October 2018, the Independent Case Examiner’s Office had received 4,085 complaints from women born in the 1950s concerning changes to State Pension age.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 17/10/2018 14:38:08 answering member 4142 label Biography information for Guy Opperman
tabling member	4056 label Biography information for Nic Dakin

984450

registered interest
date	09/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints from women born in the 1950s have had a final decision communicated to such women.
tabling member constituency	Scunthorpe
tabling member printed	Nic Dakin
uin	177289
answer	answer is ministerial correction date of answer 17/10/2018 answer text <p>As of the 10 October 2018, 172 investigations have been concluded and decisions then communicated by the Independent Case Examiner, into complaints from women born in the 1950s concerning change to State Pension age.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 17/10/2018 14:33:32 answering member 4142 label Biography information for Guy Opperman
tabling member	4056 label Biography information for Nic Dakin

984452

registered interest
date	09/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints on pensions from women born in the 1950s are waiting to be processed to a complaint agreement.
tabling member constituency	Scunthorpe
tabling member printed	Nic Dakin
uin	177290
answer	answer is ministerial correction date of answer 17/10/2018 answer text <p>As of 10<sup>th</sup> October 2018, there were 780 complaints received by the Independent Case Examiner’s Office from women born in the 1950s concerning change to State Pension age, which are awaiting checks to establish whether they can be accepted for examination.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 17/10/2018 14:40:59 answering member 4142 label Biography information for Guy Opperman
tabling member	4056 label Biography information for Nic Dakin

971651

registered interest
date	11/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints from women born in the 1950s are being considered by the Independent Case Examiner.
tabling member constituency	Scunthorpe
tabling member printed	Nic Dakin
uin	173575
answer	answer is ministerial correction date of answer 19/09/2018 answer text <p>We have interpreted this as a request for information about the total number of live complaints currently being considered by the Independent Case Examiner’s Office, from women born in the 1950s regarding changes to State Pension age. As at the 11 September 2018, the Independent Case Examiner’s Office had 3,214 such complaints under consideration, at various stages of its process.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 19/09/2018 10:01:12 answering member 4142 label Biography information for Guy Opperman
tabling member	4056 label Biography information for Nic Dakin

969088

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has carried out an impact assessment on the effect of the change to the state pension age for women born in the 1950s on their families and dependents.
tabling member constituency	Ayr, Carrick and Cumnock
tabling member printed	Bill Grant
uin	171396
answer	answer is ministerial correction date of answer 13/09/2018 answer text <p>Successive Governments have taken care to give proper consideration to the impact of the proposals made in the Pensions Acts of 1995, 2007 and 2011, which each made changes to the State Pension age that affected women born in the 1950s. The exact form of the assessments has changed over time as the requirements on Government to carry out standardised impact assessments have changed.</p><p>The Pensions Act 1995 legislated to equalise men and women’s SPa at 65, over a 10 year period between 2010 and 2020. Standardised impact assessments had not been introduced at the time, but an overview of the options and evidence considered when developing the policy is provided in the 1993 white paper ‘Equality in State Pension age’. (See attached)</p><p>The Pensions Act 2007 legislated to introduce a timetable for the increase of SPa to 66, 67 and 68, so that these rises took place by 2026, 2036 and 2046.</p><p>The impact assessment for the Pensions Act 2007 can be found here: <a href="http://webarchive.nationalarchives.gov.uk/20121204130650/http:/www.dwp.gov.uk/docs/pensions-bill-ria.pdf" target="_blank">http://webarchive.nationalarchives.gov.uk/20121204130650/http://www.dwp.gov.uk/docs/pensions-bill-ria.pdf</a></p><p>The Pensions Act 2011 brought forward the equalisation of the male and female State Pension age at 65 by 18 months, so that it takes place by November 2018 rather than April 2020. It also brought forward the increase from 65 to 66 by five and a half years, so that it takes place by October 2020 rather than March 2026.</p><p>The impact assessment for the Pensions Act 2011 can be found here: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181462/pensions-bill-2011-ia-annexa.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181462/pensions-bill-2011-ia-annexa.pdf</a></p> answering member constituency Hexham answering member printed Guy Opperman question first answered 13/09/2018 09:53:11 answering member 4142 label Biography information for Guy Opperman
tabling member	4605 label Biography information for Bill Grant

964322

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average time is for the Independent Case Examiner to (a) allocate and (b) complete a complaint about the changes to the state pension age.
tabling member constituency	Stroud
tabling member printed	Dr David Drew
uin	168960
answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>At the end of August 2018, the average time taken to: (a) allocate a complaint about changes to stage pension age to an investigation case manager for examination was 49 weeks; (b) to complete an investigation into this group of complaints was 9 weeks, from the point of allocation to an investigation case manager.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 11/09/2018 15:27:44 answering member 4142 label Biography information for Guy Opperman
tabling member	252 label Biography information for Dr David Drew

964877

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff have been assigned to the office of the Independent Case Examiner to deal with complaints raised by women affected by measures taken to equalise the state pension age.
tabling member constituency	Dunfermline and West Fife
tabling member printed	Douglas Chapman
uin	169407
answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>The Independent Case Examiner’s Office has assigned three Investigation Case Managers to examine this group of complaints.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 11/09/2018 15:31:22 answering member 4142 label Biography information for Guy Opperman
tabling member	4402 label Biography information for Douglas Chapman

964878

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average time is between a complainant (a) submitting an enquiry and (b) receiving a conclusive response relating to women affected by measures taken to equalise the state pension age; whether that average waiting time meets her Department’s target response time for such enquiries; and what the trend in such response times has been in each of the last three years.
tabling member constituency	Dunfermline and West Fife
tabling member printed	Douglas Chapman
uin	169408
answer	answer is ministerial correction date of answer 07/09/2018 answer text <p>Under successive governments, departments have set up complaints procedures.</p><p> </p><p>The Department has a two tier complaints process which considers formal complaints about our service. As outlined on Gov.uk, DWP complaints processes encourages customers in the first instance to raise their issues with the office they are dealing with, as a business as usual contact, so we put things right.</p><p> </p><p>If the customer remains unhappy with the response, they can escalate their concerns, which will be dealt with by the Complaints Resolution Team as part of the formal DWP complaints process. The complaint is independently investigated. Where cases cannot be resolved to the customer’s satisfaction, the customer can escalate their complaint to the Director General as part of the tier two complaint process.</p><p> </p><p>Escalated complaints represent the final business review and response to the complaint.</p><p>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s (ICE) Office if they are dissatisfied with the final response to their complaint.</p><p> </p><p>Complaints received from women born in the 1950s and affected by changes in State Pension age are handled in line with the overall Departmental complaints process published on Gov.uk.</p><p> </p><p>The role of the Independent Case Examiner (ICE) is to consider case-specific complaints of maladministration (service failure). The vast majority of the complaints that are referred to ICE are complex and require the circumstances of each case to be considered on its merits. Prior to the WASPI campaign the ICE Office routinely accepted in the region of 1,100 and 1,200 complaints for examination each year. At the end of February 2018, the Office had accepted 1,907 WASPI complaints alone.</p><p> </p><p>In January 2017, the ICE Office took the decision to bring a lead case into investigation in order to familiarise itself with the issues underpinning the campaign. This investigation concluded in June 2017 – the ICE did not uphold the complaint. Whilst the Office has had no additional resource to deal with the WASPI campaign complaints, a dedicated team of investigation case managers was established (from within existing resources) in October 2017 to investigate this group of complaints. The ICE Office aim to complete investigation within 20 weeks of starting work on a case, the WASPI related ICE reports that had been concluded to date have been completed within an average of 9.75 weeks. To date, the ICE had not upheld any case specific complaints that DWP failed to provide adequate and timely information relating to the increase in their State Pension age. All final ICE reports explain how the complainant can escalate their complaint to the Parliamentary Ombudsman’s Office.</p><p> </p><p>There are no plans to dedicate additional resources to investigating this group of complaints, as to do so would disadvantage other groups of complainants whose cases are awaiting investigation.</p><p> </p><p>The Parliamentary Health and Service Ombudsman make final decisions on complaints that have not been resolved by UK Government Departments. This was set up in 1967 under the then Labour Government.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 07/09/2018 10:28:38 answering member 4142 label Biography information for Guy Opperman
tabling member	4402 label Biography information for Douglas Chapman

964879

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints relating to women affected by measures taken to equalise the state pension age the office of the Independent Case Examiner is currently dealing with; and how many such cases that office has processed in (a) the last 12 months and (b) the last 24 months.
tabling member constituency	Dunfermline and West Fife
tabling member printed	Douglas Chapman
uin	169409
answer	answer is ministerial correction date of answer 12/09/2018 answer text <p>At the end of August 2018, the Independent Case Examiner’s Office had 3,192 live complaints from women affected by measures taken to equalise the state pension age, at various stages of its process.</p><p> </p><p>We have interpreted the reference to ‘processed’ as meaning closed or completed. The ICE Office received the first of this group of complaints in October 2016 and one investigation report was issued, and in the period September 2017 to August 2018 150 investigation reports were issued.</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Completed or Closed</strong></p></td></tr><tr><td><p><strong>2016-17</strong></p></td><td><p>1</p></td></tr><tr><td><p><strong>2017-18</strong></p></td><td><p>150</p></td></tr></tbody></table> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/09/2018 11:27:33 answering member 4142 label Biography information for Guy Opperman
tabling member	4402 label Biography information for Douglas Chapman

964880

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints submitted to the Independent Case Examiner relating to women affected by measures taken to equalise the state pension age have been upheld; and what proportion of the total number of complaints received by that office that number represents.
tabling member constituency	Dunfermline and West Fife
tabling member printed	Douglas Chapman
uin	169410
answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>At the end of August 2018, the Independent Case Examiner’s Office had accepted 2,683 complaints from women affected by measures taken to equalise state pension age and concluded 151 investigations into this group of complaints, none of which were upheld on the main element of complaint.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 11/09/2018 15:24:13 answering member 4142 label Biography information for Guy Opperman
tabling member	4402 label Biography information for Douglas Chapman