| answer text |
<p /> <p /> <p>We are committed to driving up PIP performance, and I am in regular
contact with providers to do this – as you would expect. Unlike DLA, PIP involves
a face to face consultation for most applicants. Around 80% of claimants will see
a health professional instead of around 6% of DLA.</p><p> </p><p>We acknowledge that
claims are currently taking too long and we have taken steps to improve performance.
So far we have introduced:</p><p> </p><ul><li>A dedicated phone service;</li><li>An
electronic transfer of information between claimant's health professional, DWP and
assessment providers.</li><li>A new process to enable SRTI decisions to be made in-house
with support from health care professionals.</li><li>A streamlined Assessment Report
form.</li></ul>
|
 |
