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1673728

registered interest
date	28/11/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Pensions Ombudsman: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints the Pensions Ombudsman Early Resolution Team escalated to the Pensions Ombudsman in (a) 2020, (b) 2021 and (c) 2022; and how much funding his Department provided the Pensions Ombudsman in those years.
tabling member constituency	Erith and Thamesmead
tabling member printed	Abena Oppong-Asare
uin	4293
answer	answer is ministerial correction date of answer 04/12/2023 answer text <p>The Pensions Ombudsman (TPO) is reviewing its Key Performance Indicators (KPI’s) and data as part of its business planning for 2024/25.</p><p> </p><p>TPO does not hold data in a format that could produce a validated response as the information requested does not form part of TPO’s current KPI’s. It will consider this as a metric in the work between the department and TPO when agreeing 2024/25 KPI’s.</p><p> </p><p>The Department for Work and Pensions provided TPO with funding of £8,870,000 in 2020/21, £7,931,195 in 2021/22, £10,413,705 in 2022/23, and £11,268,672 in 2023/24.</p><p /><p><strong> </strong></p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 04/12/2023 14:31:11 answering member 3926 label Biography information for Paul Maynard
tabling member	4820 label Biography information for Abena Oppong-Asare

1665780

registered interest
date	18/10/2023
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Pensions Ombudsman: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average time from the initial receipt of a complaint is for the Pensions Ombudsman to conclude an investigation that the Early Resolution Team have escalated.
tabling member constituency	York Central
tabling member printed	Rachael Maskell
uin	203344
answer	answer is ministerial correction date of answer 23/10/2023 answer text <p>TPO’s Early Resolution team (ERT) investigates complaints where TPO believes the complaint may be resolved informally. Over 80% of cases that go to ERT are resolved there, but where this is not possible, the complaint is passed to TPO’s Adjudication Team. Cases may then be escalated to the Pensions Ombudsman where the complainant does not agree with the adjudicator’s decision.</p><p> </p><p><em> </em></p><p>Due to variation in the complexity of cases, TPO does not currently hold validated data on the average time for cases to pass through the Adjudication Team and Ombudsman.</p> answering member constituency Sevenoaks answering member printed Laura Trott question first answered 23/10/2023 14:39:35 answering member 4780 label Biography information for Laura Trott
tabling member	4471 label Biography information for Rachael Maskell