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<p>DWP is committed to providing the best possible support for all our claimants,
including the most vulnerable in society. We are continuously reviewing and improving
the service for vulnerable people to ensure that it is accessible and responsive to
their needs.</p><p> </p><p>Work Coaches undergo a comprehensive training programme
designed to equip them with the skills and knowledge required to provide a high quality
service to all claimants. Specific training and guidance is provided for working with
different vulnerable groups and those with complex needs including claimants with
mental health conditions.</p><p> </p><p>In addition, Work Coaches have completed a
two-day workshop, designed by experts in mental health and psychologists, and delivered
where possible alongside external mental health partners. The training began in November
2017 and was completed at the end of March 2019. April 2019 will see the start of
delivering this training to staff across the entire organisation who are employed
in a claimant facing role, whether they engage with claimants by telephone, face to
face or digitally.</p><p> </p><p>At the end of March 2019 all 1589 Work Coaches in
Scotland had received Mental Health Training.</p><p> </p><p>* The data supplied is
derived from unpublished management information, which was collected for internal
Departmental use only and has not been quality assured to National Statistics or Official
Statistics publication standard. The data should therefore be treated with caution</p>
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