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<p>The information requested is in the table.</p><p> </p><table><tbody><tr><td><p>
</p></td><td><p>Most recent 12 month period</p></td><td><p>Interventions lasting 10
minutes or less (volumes and proportion of total interventions) (a)</p></td><td><p>Interventions
lasting 20 minutes or less (volumes and proportion of total interventions) (b)</p></td><td><p>Interventions
lasting more than 20 minutes (volumes and proportion of total interventions) (c)</p></td></tr><tr><td><p>Legacy
Benefits</p></td><td><p>September 2016 to August 2017</p></td><td><p>1,208,087 (33%)</p></td><td><p>2,313,915
(64%)</p></td><td><p>1,298,445 (36%)</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>October
2016 to September 2017</p></td><td><p>2,262,870 (39%)</p></td><td><p>3,578,995 (62%)</p></td><td><p>2,183,959
(38%)</p></td></tr></tbody></table><p> </p><p>Notes</p><ol><li>Legacy Benefits include
Employment and Support Allowance, Jobseekers Allowance and Income Support.</li><li>Source
of information for Legacy Benefits: Department for Work and Pensions Labour Market
System (LMS).</li><li>Source of information for UC Live Service: Department for Work
and Pensions Work Services Platform (WSP).</li><li>Activity associated with claimant
interventions in UC Live Service areas is captured by Work Coaches to the Work Services
Platform (WSP). Management information relating to the duration of interventions is
not routinely collected. However, a data download on 09 October for the 12 months
from October 2016 to Sep 2017 has produced both volumes and proportions of interviews
that were recorded as “completed” within the parameters stated in the question.</li><li>The
calculations for the proportions of Jobseekers interventions to Work Coaches are as
follows:</li></ol><p>5.1. Legacy Benefits</p><p>5.1.1. Interventions lasting 10 minutes
or less (1,208,087) divided by total number of interventions (3,612,360) is 33%.</p><p>5.1.2.
Interventions lasting 20 minutes or less (2,313,915) divided by total number of interventions
(3,612,360) is 64%.</p><p>5.1.3. Interventions lasting more than 20 minutes (1,298,445)
divided by total number of interventions (3,612,360) is 36%.</p><p>5.2. Universal
Credit</p><p>5.2.1. Interventions lasting 10 minutes or less (2,262,870) divided by
total number of interventions (5,762,954) is 39%.</p><p>5.2.2. Interventions lasting
20 minutes or less (3,578,995) divided by total number of interventions (5,762,954)
is 62%.</p><p>5.2.3. Interventions lasting more than 20 minutes (2,183,959) divided
by total number of interventions (5,762,954) is 38%.</p><ol start="6"><li>The volume
and proportion of interventions lasting 20 minutes or less will include those interventions
lasting 10 minutes or less that form the response to part (a) of the question.</li><li>Information
on the actual duration of interventions is not currently collated centrally for UC
Full Service and to extract this information would incur disproportionate costs.</li><li>Please
note that the data supplied is derived from unpublished management information which
was collected for internal Departmental use only and has not been quality assured
to National Statistics or Official Statistics publication standard. The data should
therefore be treated with caution.</li></ol><p> </p>
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